The front desk personnel were great. Our room was the problem. On one of the beds the sheets weren't changed. They had blood and mascara stains. The pillow had hair. When we removed the sheets the mattress was even worse with stain. We weren't offered another room. They just brought new sheets and pillow cases. No one followed up.

Disliked: The bed!

I will book this location...

Liked: I usually choose this Ramada Inn for my Caltech visits, and will continue to do so. You get a nice walk through "Rose Ville" gratis .
Disliked: Unpleasent to me were the bright outdoor LED lights at night right in front of my window, which illuminated the room despite the curtain.

Good value for money and...

Exceptional

Liked: We were in need of a room because the interior of our home was being painted. We booked this at the last minute. Your team exceeded our expectations.
Disliked: Nothing, everything was great, you even accommodated my mom with a first-floor room.

Low hospitality. Unprepared

Liked: Nothing.
Disliked: Seemed unaware of reservation.Wanted to charge for being handicap.Put in non patio room. Dark.No coffee at breakfast or front desk.Lack of hospitality sense.

Exceptional

Good

Bad

Liked: I love the location of this property
Disliked: It was disgusting, I’m not sure if they clean the rooms anymore and the elevator closed on one of my guest because it doesn’t work properly. Very ran down and smells horrible.

It’s cheap $ so expect...

Liked: Staff seemed snice. The bed sheets seemed clean
Disliked: The floor was dirty. It made your feet black when walking on it. Food left from some of the previous guests.

Liked: Breakfast was ok Beds were comfortable
Disliked: Area was really shady Room lock was broken You need stuff to unlock breakfast room door from inside Overall experience was very average compared to the price we paid not worth the money