Ramada by Wyndham Pasadena

The front desk personnel were great. Our room was the problem. On one of the beds the sheets weren't changed. They had blood and mascara stains. The pillow had hair. When we removed the sheets the mattress was even worse with stain. We weren't offered another room. They just brought new sheets and pillow cases. No one followed up.

Disliked: The bed!

Bad

Liked: We had to get the front desk to let us in every single time we left the room our door was broken . They told us at check in that maintenance would fix it in the morning .. he never fixed it... we kept the door open while at the pool... My husband stayed behind to watch our door
Disliked: Still waiting on my deposit..... I took video and my mother's in law wants our money back....

Good

Passable

Liked: It was clean
Disliked: Curtains were torn, no microwave, fridge was broken

Didn’t stay because it was...

Liked: There was absolutely nothing I liked
Disliked: It was absolutely filthy and the room smelled like smoke. We left and didn’t even sleep there

Passable

Disappointing

Disliked: Toilet doesn't flush clean. Very noisy neighbors.

Disappointing

Liked: The front desk staff were friendly and obviously trying their best. Specifically the young asian guy with the long hair was really good with customer service.
Disliked: I can go on and on… I stayed at this hotel 2 years ago and was pleased, but I am very unhappy with this recent stay. 1. Rate. My rate was $220 per night. Despite going on Google while staying there and seeing the same room advertised for $120 that same night. 2. Room. First thing we noticed in the room was the curtains were damaged and didn’t close properly. Therefore anybody who walked by could see right in our room. We had to come up with our own solution and use hair pins to keep them shut. Another thing, the refrigerator in the room did not fully close. It was constantly stuck open and therefore unusable. The lights in the bathroom were terrible, the light was so hot it was like a reptile heat lamp and made it terribly hot in there, and it was on a timer switch with no discernible numbers or info on how to operate it so you really had to just turn it and hope the light wouldn’t go out while you showered, and it always would. Also, there were two lightswitches that didnt work, I believe one should have been the bathroom fan, which maybe would have made the bathroom less hot and unbearable, had it been functioning. As far as the beds the comfort was just OK, the room was visibly dirty other than the beds so I wasn’t too comfy based on that fact alone. Also, the TV had a big spot in it. It shows a lot of negligence on the hotel’s part to not fix these things since they all seem to be relatively cheap problems… 3. Parking. The parking lot was full most of the time, the painted lines are lopsided and people dont know how to park.4. Breakfast. What kind of hotel has breakfast only on the weekends? I am certain last time I stayed here, they had breakfast every day. It seems to me whoever owns this place cuts as many corners as possible in order to profit…

Needs to be updated, not...

Liked: Close to shops, places to eat
Disliked: Very outdated, barely working appliances. Holes in towels, bedding. Stained, worn furniture& mattress.

Poor