Ramada by Wyndham North Platte

Cheap Finishes

Liked: It was quiet
Disliked: They left an empty box of tissues. Why the empty box? Just throw it away. If the box is gone, there's no expectation of tissues if I have to blow my nose. The body wash was also empty and the shampoo was watered down. I left my concerns with the desk when I checked out.

Conventional Hotel

Liked: Breakfast, hash browns, eggs, link sausage, juice, coffee. Parking very close to our room on the first floor. Hotel staff changed us to a different room before we moved into it because the AC broke in our original room. Two beds instead of one.
Disliked: Hot tub by pool was closed. Covention hotel. Good that we were there on a quiet day. No fruit at breakfast. Hotel was a little difficult to find because it is so big. No usb ports.

Very poor

Pleasant and good value.

Liked: Nice warm breakfast. Front desk person was super friendly.
Disliked: Price higher for walk in the night of, but was able to use Booking.com to get a lower price.

Very poor

Needs a refresh.

Disliked: Very dilapidated. Tv was crookedly mounted on the wall. Walls need repair and paint. Furniture could use a refresh as well.

Bad

Liked: It's a nice hotel, the beds are comfortable, the breakfast is good, the pool is ok
Disliked: The staff are rude and untrained, they have no idea what is going on or what to do. Especially on my check in. I was charged 89.00 for my dog fee and deposit that clerk said I was required to pay in CASH. I asked for a receipt and he refused to give me one. I told him i needed the receipt so i didnt get charged these fees again and he told me i would get the receipt later. I asked when and he sai i will bring it to your room. I was flabbergasted, and too tired to argue at that point. He asked me if it was OK to put my hotel stay on the card on file that I booked with and I agreed. He gave me my room card keys with no card slips, and informed me where my room was. I noticed on the wall that the hot tub was out if order until further notice. This is something that needs to be on the websites when booking because I specifically picked this hotel for the hot tub for my husband because of his back after driving the 15 hour trip, more of a waste and disappointment. But the biggest problem is next. We went up to our room and I decided to check my online banking to see how my online banking to see if he had already charged me for my 6 day hotel stay. The hotel clerk had put a $176.00 charge on my card along with taking my cash money!!!! I knew my hotel stay was much more than that, so my called down to the desk to find out what this charge was. The man seemed very anxious that my husband called and stated that the charge on our card was for a deposit and for my dog for 6 days!!! My husband asked what the 89.00 cash was for that he charged me that he stated was for the sesame thing!! The man (i never got his name I'm sorry) stated he had made a mistake and he would bring the cash money right up to our room. I fully believe this man thought I was traveling alone and he was stealing the cash from me, he didn't think I would check my online banking that fast or question it. The man also told my husband we would receive that $100.

Do not stay here

Liked: The tv didn’t work, remote not connecting, room was dirty and dead bugs on the floor. The breakfast area at night looked nice, great space. Absolutely disgusting, food all over, trash cans all three overflowing and the food counter trash bin had splashed waste all over the side of the coffee machine the juice machine was over flowing and so was the drain grate. No spoons or napkins to be seen. It lol like a cross between a free for all and bomb goin off. I get you guys are remodeling but what the heck? That didn’t have anything to do with that mess.
Disliked: All of the above

Pleasant