Passable

Liked: Room was clean
Disliked: Breakfast was pathetic

Good location, nice staff, needs...

Liked: I have family that live in the area, and who have also stayed at this hotel. Apparently the hotel had "gone downhill" in the past few years, but I did not find to be the case. We had a clean room with a comfortable bed. My husband accidentally left a pair of his shoes behind in the room after we checked out. We went to the front desk, and within two minutes someone brought the shoes down. We were in Cumberland for the weekend to ride the Western Maryland Scenic Railroad, and the hotel is walking distance from the station.
Disliked: The breakfast left something to be desired; there could have been more options. There were biscuits and sausage gravy, and there were hard boiled eggs in a refrigerator, but there was no other ready made hot food, like eggs, bacon, etc.

Bad

Liked: They did not accept me stay, tried to find excuses why they can't accept me. I assume because I had my bike with me, but they charged my credit card days later, probably hoping that I don't notice. I called back, they declined to refund it. I recommend to be very careful if you decide to stay there, they practice dishonest ways. I understand that they have the right to decline the service in any reason but they don't have a right to charge for the service they didn't provide. Very dishonest hotel. Booking com refunded the money instead and filed complaint against hotel.

Very good

Liked: location, comforter was stained
Disliked: breakfast was pretty limited

Other quests were cheerful.

Liked: Not much there for breakfast
Disliked: Early arrival fee

Met our expectations.

Liked: Mattress was comfortable.
Disliked: Had 3 pillows for king bed. 4 pillows would have been nicer.

Exceptional

Exceptional

Exceptional

Liked: Price, location, clean, and comfortable.
Disliked: Left elevator is a tripping hazard, and jerks when stopping. It caused my back to hurt.