Ramada by Wyndham Cleveland Independence

Rooms were well set; good coffee and comfortable; don't stay by the elevator.

Liked: Hairdryer and amenities supplied; close to town.
Disliked: We were unfortunately roomed right outside of the elevator - it was very noisy and hard to rest.

Was looking for something close to the Agora and while this is about a 15 minute drive away it's absolutely worth it, far and away better than any of the other hotels I've stayed at in downtown Cleveland.

Liked: Friendly staff; beautiful room; excellent room service; great location.
Disliked: Not a single negative.

Let me start by saying I am non smoker. I have been smoke free for over one year. My boyfriend and I went to a concert for our anniversary and chose this particular non smoking hotel because I have terrible allergies and prefer my rooms smoke free. We may have smelled like smoke upon returning to the hotel because we were at a concert, where others around us were smoking. I drank water from one of the glasses and upon looking in the other glass I saw a lot of white powdery substance inside the glass. Gross! I was up all night with terrible stomach pains. I went to the front desk around 3 am and they were being audited by the IRS and could barely help me pay for Tums! Wow! I laid in bed all night tossing and turning only to go to the bathroom around 5 am to find a notice under the door for a violation of smoking marijuana! When confronting the manager in the morning, he told me a maid had smelled it around our room, entered the room and found our "stuff". He refused to tell me what time, and also refused to come to the room to search with us present and telling us that "I won't come check it now. Of course it doesn't smell anymore!". This does not make any sense to me because isn't the erroneous charge for cleaning the smoke smell? I have allergies to marijuana and therefore would have been bothered by it's scent. When contacting the manager the following day after things had calmed down, he proceeded to tell me I was being verbally abusive when I was only asking for details. He changed the story again to add in that "the manager on duty was receiving complaints and upon entering the room found the room full of smoke". This is not true, and is also a different version than the first story. As they have absolutely no evidence or trace or smoke in the room, all I was asking for was my money back for the $250.00 charge. I have no problem admitting my faults when I am wrong, but unfortunately I do have a problem paying a violation I did not commit. This hotel was dirty, overpriced, and very poorly managed. My father is a gold member with this chain and I can safely say my family and I will never give this company any of our business ever again.

Disliked: There were stains on the sheets. There was a white residual powdery subtance in one of the supposedly clean drinking glasses. I drank out of one of them and ended up with stomach issues all night. The bartender at the restaurant did not I.D. me - I am only 23. The food is overpriced and flavorless.

Considering I was on the ConcertHotels web site, I thought we would be much closer to downtown, and didn't realize we were so far away from the House of Blues.

Liked: Friendly.
Disliked: Air conditioner way too loud.

As business Man i know...

Liked: Because of COVID-19, they are giving breakfast with a paper bag, one yogurt, one apple juice, and one orange, I can't believe this is what they are calling breakfast. We have to pick up from 7 am to 9 am, I never know, this is you can call as Breakfast.
Disliked: No, Clean, smells bad, Needs lots of renovations, Carpet needs to be changed. I'm not sure who gave 4 stars to this one

It was relaxing, clean, and...

Liked: I didn't get to indulge in the breakfast or any of the perks.... However the room was spacious and the beds were cozy, the showers were amazing!!
Disliked: There was no fridge in the room.. There were no vending machines, every snack and drink was $3

No amenities at all

Liked: Nothing really other than the price. We paid $60 for the night which was pretty good deal but the hotel was terrible
Disliked: We were traveling from Chicago to Virginia. We stopped in Cleveland for 2 days to see family and it's halfway. We had food we brought from Chicago that we had to throw away because this hotel has no refrigerators or microwaves in their rooms. They also have no working ice machines and no vending machines on any of the floors. Basically no amenities at all. You have to go to the front desk to get a drink or a snack which were overpriced. They wanted $3 for a 12 oz can of soda. Also they advertise a free breakfast. In the morning I went down and I was told that they just do a grab and go breakfast but that that morning they had no supplies to make them. The last straw was turning around and there was no coffee either. So all in all I give this hotel a two stars because it's a really bare Bones hotel which is fine if you don't need those things. They should tell people up front that their rooms do not have these basic things that most hotel rooms have. I would not have chosen this hotel if I had known there was no refrigerator. Like I said we brought stuff from Chicago that I was planning to take home to people and had to throw it all away which really really made me mad.

Bad

Liked: I didn’t like anything about this hotel it look more like a motel. The first room they put me in the key didn’t work come to find out someone else was in there, the second room I went to the shower was flying all over the damn bathroom, and the third room they put me mirror was hanging off the wall, the tub was stopped up there wasn’t a microwave or fridge it was a very bad experience I will never go back there again

Disappointing

Superb

Exceptional

Below average

Liked: Room dirty. Needed vacuuming. Hopefully more restaurant choices besides MexicanI didn’t enjoy contential breakfast: bars, mini bites, juice boxes and yogurt? Other hotels include: scrambled eggs, bacon, pancakes , cereal, juices

Pleasant