Ramada by Wyndham Birmingham Airport, Birmingham

3 Star hotel. Nothing special.

Liked: Location was relatively close to the venue and the cheap price was a plus. Beds were comfortable. Room included fridge and microwave. Bathroom was clean.
Disliked: Older hotel with older smells.

Very poor

Poor customer service

Disliked: As we walked in, two Hispanic women were talking in Spanish to what looked like to me a man from China. His English was not very good but he was trying, and he was very sweet. It seemed to be his first time at this hotel and he was asking questions to the older Hispanic woman about the shuttle bus. These women did not realize I am half Hispanic and understood everything they were saying. The snarky comments, the older woman ignoring everything this man was saying, the talking over the guests!!! The older woman kept rolling her eyes and speaking in Spanish to the younger girl and started talking about ICED COFFEE instead of helping this man or me and my guest. The younger girl rolled her eyes at me because I couldn?t hear her plainly and asked her to repeat herself. I work in customer service, and cannot fathom treating other people like that. These women need to be addressed immediately. One of our cards to get into the room didn?t work but knowing how their attitudes were, we dealt with just the one card. If that doesn?t tell you how bad of an experience this was, I don?t know what to tell you.

stay met expectations. We were...

Roaches in the room

Exceptional

Liked: That the staff were nice and very attentive!
Disliked: I was upset that the pool was not open! The only downfall.

Good

Liked: Room was clean and air worked great
Disliked: Wi-Fi is terrible might as well not have it

i need my money back

Liked: i didnt like anythingit stunck i got bit by bd bugs and they kept my money i ony stayed one night charged for two plus 73 more dollars ibecallwd several time still no refund

Bad

Liked: Nothing don?t stay here it smells like mold and parts of the hotel don?t have AC.
Disliked: Walking in there was a fight in the lobby and the police wasn?t called terrible hotel asked for my money back and left as soon as possible.

One nighter

Liked: Everyone was very nice! The grill served excellent Philly steak sandwiches and the prices were reasonable. We did not have to leave the hotel property which was very nice. They even had airport parking for a very reasonable price. Will stay again if we fly out of Birmingham in the future. PS we left a Kindle and they are holding it for us when we return. Now that is GREAT service!