Raintree at Phoenix South Mountain Preserve

Fantastic Condo

Liked: Great location with being close to ball parks and airport and South Mountain. The rooms were immaculate. The ammenities were great and the price was excellent. This is a very safe place to stay if you want to be in the Phoenix area and close to the airport.

Beautiful condo near airport and...

Liked: Great location near restaurants, ball parks, and the airport. The condo was fully equipped and the rooms and living areas were beautiful. A big plus was having a garage. This is very useful during the hot Phoenix summers!

Exceptional

Liked: Everything was good

South Mountain resort

Liked: The condo had a nice balcony and it faced the mountain, pool, and a natural wash below where we saw a javelina. The bed in the primary bedroom was comfy. The air conditioning worked well. Ample towels and linens in unit. Ceiling fans worked well. The 2 bedroom unit is spacious with 2 full bathrooms, washer dryer, full kitchen.
Disliked: The front desk clerks were friendly but seemed very undertrained on how to make a guest feel welcome and comfortable. We arrived after sundown, had never been there be4, and it wasn't easy to find our unit based on verbal directions given us by clerk. No map given, no info on pool or other amenities. At checkout, the clerk accepted our keys and said ok. I asked if a receipt would be emailed. She said no. Then, maybe she saw my confusion, she offered to print a receipt. The front desk people need more training.

Recommended

Liked: We loved our apartment, it was spacious and offered everything we needed. We felt like home.
Disliked: AC was a bit noisy.

Superb

Pleasant

Liked: Size cost.
Disliked: Upon arrival the receptionist said I did not have a reservation. Of course , I booked through Booking.com and had a confirmation number. She then typed away and found it without an apology. She gave me my key, pointed to a map, and mumbled something about the concienge coming by with information on food and activities. Whereas most vacation rentals give you a map and a list of info, she did not. Luckily, we asked a facility person how to get to the building. We wanted to go swimming but the phone didn't work for the office so we couldn't find out the location or hours.no one came by with information.Upon arrival to the unit, there was no light to the upstairs unit. I had to first make my way upstairs open the door, turn on nearest light, leave the door open with a stool, and go back to get bags.We had a 2bd 2 bath, which had a great layout. However, in the primary bedroom, while spacious, both the tub, shower, and toilet had no door. Now I don't mind a nice big tub in the room, but a toilet without a door and an open shower, not for me.

Exceptional

Good service, clean house, paid...

Liked: We had an entire 3 bedroom house to ourselves and the pool services were great too
Disliked: wifi was paid and limited to only 4 devices, with the booking of 5 people it should be obvious that everyone carries one phone and one laptop and wifi should not be paid.