The hotel was very nice and within walking distance to the Kalamazoo State Theater.

Liked: The staff was wonderful!

Nice hotel with restaurants

Liked: Nice and quiet, nice hot water in the shower, central Location, cleanliness, great staff, steak dinner was top-notch at on-site restaurant, Starbucks on site as well for am coffee.
Disliked: Pricey. No microwave in room. Would prefer a couch in the room.

This whole process is a...

Disliked: Couldn't even check in. No customer service between this app or the staff, couldn't use any of my cards or even cash. Couldn't get a straight answer from customer service or through this app. Drove 3 hours for no reason. Utter nightmare, good way to ruin an anniversary. Thanks.

My family had a great...

Liked: The people were really nice and we loved the pool!
Disliked: The room we stayed in was very small. Many kids were not supervised in more than one area of the hotel.

It was a very nice...

Liked: Like the central location and the shops located within the premises

Expected more for the price

Liked: The front desk clerk was FANTASTIC. Super friendly and helpful. Also, 3 pm check out (Late check out time) was super nice.
Disliked: There was no microwave in our room and the fridge was too small to fit a normal size to go box. For the price of the room, I was really disappointed that we didn?t have these convenience features. The room was really small and so was the TV. Also, the pool is not part of the hotel and closed pretty early (9 pm).

Clean, attractive property in a...

Wonderful

Exceptional

Superb

Disliked: The stay was nice but are room was not clean at all the sheets were dirty and behind the bed board there were two used condoms and I had complained about it but no one did anything about it. So I would like a refund back please!