Great Airport Hotel

Liked: Great view from room; quick easy shuttle to airport

Good value, great location &...

Liked: Nice friendly staff. Good location. Decent sized room. Large comfortable bed
Disliked: Bit of noise in background from planes taking off but didn't bother me.

Returned guest with usual likeness

Liked: Location
Disliked: The bed is very bad in 718, one bed was half bend.

Exceptional

Exceptional

Breakfast generally and breakfast staff...

Liked: The breakfast was generally v good for the price. Sadly on one occasion the meal came up with eggs, toast, mushrooms and hashbrown, delivered all piping hot on a hot plate. However the mushrooms covering the eggs and toast were stone cold, and clearly had been poured out of the can without any heating They were returned and it was confirmed that they should have been cooked, but clearly rather than start again, the kitchen staff attempted to take the cold mushrooms off, presumably microwave them, and replaced them over some still cold mushrooms that remained, rather than throw away and start again. As I was in a hurry by now so I ate it, but with some reluctance
Disliked: We booked a suite on floor eleven, and was for some reason was given room 1207 on floor twelve, which had elevator access by way of a quaint form of service lift from the floor below. Clearly you are not supposed to open the curtains as outside our room, at the top of the building, was a service walkway with a overhead frame covering outside the window,, Neither have been cleaned for months and was, with the moss, looking more like a garden, than a service walkway. Surely being a floor of solely of more expensive suites, things like the appearance matters ? We stayed an booked in Richmond as it was our 50th Wedding anniversary and had planned to have our family of twelve dine with us during our stay at this hotel. At the time of booking, I asked for a typical evening menu to be sent on line but non arrived. In view of this we and the family dined at local restaurants instead. Upon our arrival we were welcomed by the front office staff with congratulations of our anniversary, but sadly that was it, not even a complementary bottle of coke in our suite which for nearly $1000 spent, was a poor show.

Very good

Very good

its ok for one night...

Liked: Conveniently located
Disliked: Bed was too soft, showers are old, room is noisy with the sounds of the sky trains' brakes screeching against the tracks all night long and planes landing occasionally