Good

Liked: The location was directly outside of Hotel Plaza Boulevard (Disney Property) and just minutes from Disney Springs
Disliked: We arrived at 2am from a long drive from NC and we couldn't check in because their computers were down...they said it would be 5:30am before we could get our room that had already been paid for which was unacceptable.

Exceptional

Great location for a trip...

Liked: Customers service was excellent, especially Machenti(apologies if I spelled wrong ) on the front desk. Good location for all of the various Disney parks (including a shuttle bus and only about $10 in a cab)
Disliked: Parts of the hotel are a bit tired and needed updating. Disney buses were not as frequent as other hotels. They are approximately every 2 hours

Would definitely stay here again...

Liked: Great value. Clean, located close to as all parks. Right next to Disney springs.
Disliked: Room cleaning service was done at 330. Kinda late.

Exceptional

Liked: Beds are comfortable.
Disliked: Breakfast is expensive.

Good

Liked: Good locationCleanComfortable
Disliked: Leaking shower

Fit our needs last minute...

Liked: We did not eat at the hotel however the area DD was good.
Disliked: Outside trash was overflowing making it difficult to deposit the days drink cups and snack bags.

Served the purpose but would...

Disliked: Staff was not friendly - didn?t seem like the description on line matches the actual facility

conveniently placed hotel

Liked: Conveniently placed for attractions and shopping. Many food options close by
Disliked: We had 4 rooms , mine 713 had a badly stained carpet , clean bed and bathroom . My daughters room 715 smelled of damp. We didn't complain as was only used to sleep in, as was too busy in parks and staff and facilities were very good.