Radisson Hotel & Conference Centre West Edmonton

While searching for wheelchair accessible hotels in Edmonton, we came across this hotel. The price was around the same as anywhere else, but since we have stayed at other Best Western Plus hotels and had a great experience, we thought this would be the same. Right after booking the hotel on this website we phoned the hotel directly to ensure we reserved a wheelchair accessible room. The staff assured us we had. The night before our arrival I called to confirm again, and was told the only wheelchair accessible room was no longer available as it required some repairs. They would cancel our reservation with no charge. This was unacceptable as the Garth Brook concerts were this weekend and hotel rooms were at a premium if you could find one. We ended up settling for a room in which we could not get a wheelchair into the bathroom. Added to that, the hotel is under renovations, the elevator is old, and to top it off, this Plus hotel no longer offers the free buffet breakfast to it's guests. Needless to say we will never stay at this hotel again, nor would we recommend it to anyone, but especially to anyone in a wheelchair.

Liked: The staff were helpful.
Disliked: The room; the hotel itself; the fact they lied about it being accessible.

Okay. We tired.

Liked: Okau
Disliked: Ramp outside difficult clothes rack..

Exceptional

Avoid the restaurant

Disliked: We were given breakfast vouchers from the hotel as an apology for a housekeeping mix up. I was traveling with my 2 young kids and they were excited to use our vouchers for a nice breakfast the next morning at the hotel before we left.When we arrived at the restaurant around 9:45am the restaurant was empty. The man standing there on his phone looked over and said we could sit wherever we like. He was pleasant and came over after we were seated.I showed him the vouchers and his demeanor immediately changed. He took the vouchers from me and walked outside the restaurant to (I assume) the front desk at the hotel. When he returned, he said angrily "ok, 2 eggs, bacon, hashbrowns, toast. Do you want coffee?"I said yes, please, and the girls will have juice. He was muttering about how juice shouldn't be included and how the "damn new management of the hotel" needs to scratch that off the voucher. My kids started getting upset at that point because he was being so gruff and MEAN.I said excuse me, we were given this gift as an apology for some sub par customer service from the hotel, and now we're receiving even worse customer service from the restaurant?This man had the nerve to stare me down with hate in his eyes and snarl that "CUSTOMER SERVICE HAS NEVER BEEN AN ISSUE IN HIS RESTAURANT". I replied, ok, show us good service then!He walked towards the kitchen swearing at us under his breath, but loud enough for me and my kids to hear.I stood up and said we were leaving. He stormed back towards us so aggressively and SLAMMED our vouchers down on the table and yelled "IM NOT YOUR SLAVE!!" My kids and I all started to cry. We were terrified.We hurried out into the lobby of the hotel where he continued to follow us yelling over and over that "HES NOT OUR SLAVE!! HE DOESN'T WORK FOR FREE!!!"There were other customers and staff that witnessed the screaming and crying in the lobby.

Passable

Exceptional

Liked: Comfortable
Disliked: No hot tub

Ice cold pool downer

Liked: Location close to WEM
Disliked: The pool was ice cold. Couldn’t even swim in it as it was freezing. No hot tub.

Sink was clogged. Bathroom lights...

Liked: Service
Disliked: Water in the pool is soo cold ..

Exceptional

we were tired abd said...

Liked: Room not clean - garbage behind night stand - noticed when plugging in phonea little smelly too
Disliked: unclean