Radisson Hotel & Conference Centre West Edmonton Guest Reviews
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Delphine, Calgary, visiting Rogers Place Sun, 26 February 2017
While searching for wheelchair accessible hotels in Edmonton, we came across this hotel. The price was around the same as anywhere else, but since we have stayed at other Best Western Plus hotels and had a great experience, we thought this would be the same. Right after booking the hotel on this website we phoned the hotel directly to ensure we reserved a wheelchair accessible room. The staff assured us we had. The night before our arrival I called to confirm again, and was told the only wheelchair accessible room was no longer available as it required some repairs. They would cancel our reservation with no charge. This was unacceptable as the Garth Brook concerts were this weekend and hotel rooms were at a premium if you could find one. We ended up settling for a room in which we could not get a wheelchair into the bathroom. Added to that, the hotel is under renovations, the elevator is old, and to top it off, this Plus hotel no longer offers the free buffet breakfast to it's guests. Needless to say we will never stay at this hotel again, nor would we recommend it to anyone, but especially to anyone in a wheelchair.
Liked: The staff were helpful.
Disliked: The room; the hotel itself; the fact they lied about it being accessible.
Odgen Sat, 26 April 2025
Exceptional
Norbert Thu, 17 April 2025
Very good
Lori Wed, 16 April 2025
Good
Kathleen Mon, 14 April 2025
Disappointing
Liked: Location to event we went to.Bathroom was clean in our room
Disliked: The king suite we rented from booking.com was not the room we got. Not represented correctly. The duvet cover all wrinkly as were all pillow cases, like the were left in a ball never foldedLobby hall way furniture damaged, tiles missing on elevator floor. Window in our king suite was broken- could not shut it, also seals are gone in both windows so the are filled with condensation.Hotel needs a lot of repairs and overall cleaning.
Shari Tue, 8 April 2025
Exceptional
Kieran Tue, 8 April 2025
Good
Jessica Thu, 20 March 2025
Room was great and comfortable...
Liked: The pool was very nice and we had it all to ourselves. The room was comfortable and quiet and had plenty of space to relax.
Disliked: The entrance area seemed shabby and dirty and also the elevator floor was dirty with lots of cracked tiles. The showers poolside were freezing cold so we went back to the room to warm up.
Ester Sun, 16 March 2025
Superb
Pastor Thu, 6 March 2025
Good
Liked: Close to tnt
Rahul Thu, 6 March 2025
Superb