Radisson Hotel & Conference Centre West Edmonton Guest Reviews
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Delphine, Calgary, visiting Rogers Place
While searching for wheelchair accessible hotels in Edmonton, we came across this hotel. The price was around the same as anywhere else, but since we have stayed at other Best Western Plus hotels and had a great experience, we thought this would be the same. Right after booking the hotel on this website we phoned the hotel directly to ensure we reserved a wheelchair accessible room. The staff assured us we had. The night before our arrival I called to confirm again, and was told the only wheelchair accessible room was no longer available as it required some repairs. They would cancel our reservation with no charge. This was unacceptable as the Garth Brook concerts were this weekend and hotel rooms were at a premium if you could find one. We ended up settling for a room in which we could not get a wheelchair into the bathroom. Added to that, the hotel is under renovations, the elevator is old, and to top it off, this Plus hotel no longer offers the free buffet breakfast to it's guests. Needless to say we will never stay at this hotel again, nor would we recommend it to anyone, but especially to anyone in a wheelchair.
Liked: The staff were helpful.
Disliked: The room; the hotel itself; the fact they lied about it being accessible.
Samson Thu, 12 June 2025
Nice stay overall
Liked: The staff were helpful
Disliked: No breakfast
Emmie Mon, 9 June 2025
Good
Liked: Location easy access yo go the place we want..Like West Edmonton mall and Seafood city
Disliked: Only one thing our bed was a bit noisy anf squeeky when you move .O think the matress off to bed frame..
Abubakar Sat, 7 June 2025
Exceptional
Amy Mon, 2 June 2025
I didn’t feel stays staying...
Liked: I didn’t stay there. Information came my way from someone who had just stayed that there was bedbugs and there were teens in the Hoskins g the pool that were staying there. Also that these teens were male and marking room where teen girls were staying.
Disliked: See above comment
Aidalen Sun, 1 June 2025
Exceptional
Syed Mon, 26 May 2025
Pleasant
Hilary Sat, 24 May 2025
Passable
Brahmbhatt Wed, 21 May 2025
Good
Keith Mon, 19 May 2025
Passable
Liked: Friendly just no communication
Disliked: Very dirty outside
Harmony Sun, 18 May 2025
Good