Radisson Blu St. Helens Hotel

needs a deep clean and...

Liked: the gardens and exterior
Disliked: We were disappointed with our stay. Check-in was delayed by two hours, despite informing the hotel in advance that we were arriving from an overnight international flight, and despite the fact that many rooms appeared to be empty.The room itself was below expectations for a five-star property:Beds were old and uncomfortably softSpider webs were visible on the ceilingThe bathtub was old and scratchedThe slip mat was in unacceptable conditionOverall, the room felt dirty and outdatedIn addition, during our entire one-week stay, only two bottles of water were provided. The in-room telephone did not work, and although we reported it, no action was taken. Even basic service was lacking — when I asked at reception about the soup of the day, the staff member replied, “I don’t know.”Unfortunately, the experience was not worth the money paid nor the hotel’s claimed five-star rating.

Exceptional

Definitely not a 5 star

Liked: The grounds are beautiful. Loads of space, you definitely dont feel like you're in dublin.
Disliked: No swimming pool (my fault i should have checked but I didn't realise you could be a 5star with no pool)Staff in hallways cleaning rooms are so rude. If u don't want to work there don't but don't ruin everyone else's day... smile it might never happen.No fridge working the the suit which it's advertised as having so had to leave snacks for my 2 year lod in a fridge downstairs and when I would request this bag it was a big deal and once I was sent to the kitchen to get it myself. 5 star??The woman on reception needs to realise her job is front of house and customer service. Anyone who approached her was treated as they were bothering her playing on her computer.The woman on breakfast needs a break or staff or something she had the same ' oh god guests turned up to eat attitude'No breakfast menu.... u can order eggs, THIS IS A 5 STARstaff cleaning ur table as u eat. SOO AWKWARD When we arrived at the breakfast room we had a buggy was made clear we were an inconvenience... exact same in the bar I met with my friends for lunch we sat in the corner to be out of the way a member of staff approached us and wanted us to move 'for our convince.... it was ridiculousWe actually chose to have food in our room from the on as it was just stressful.... room service staff were no better. we ordered a pizza with garlic dip and the woman that dropped this told me they didn't do garlic dip so I had to go down n get it myself...On the 4th day we were packed and ready to go when my son 2 said he was hungry so we said we would grab lunch as we had a 3hr drive, has a beautiful back area with tables left and right and tables on the right were taken so we sat on the left and when I asked if I could order guess what we were moved .... that was me done at that point I asked for a manager and expressed everything it was as if we spent 2000 to stay in someone's house that didn't want us there...

Staff, setting & surroundings were...

Liked: Beautiful settings - the buildings and surroundings were perfect. Very comfortable rooms
Disliked: Nothing

Superb

Perfect for a short break.

Liked: Quiet oasis away from the city. Plenty of parking.
Disliked: Nothing!

We will be back

Liked: Class building
Disliked: N/A

Superb

Superb

Liked: Breakfast in the garden. The bar was great with a nice selection of Irish Whisky. Garden was superb but not easy to use.
Disliked: Room was a bit overvalued for 4 people, beds are queen side.