Radisson Blu Hotel Marseille Vieux Port

Very good

Very poor customer service -...

Disliked: We spent a lot of time finding the right hotel with a young baby, with air conditioning being essential during a heatwave. When we arrived at the room, the air conditioning was broken. An engineer was called to the room who spent nearly 1.5hrs trying to fix it without success. We had to then repeatedly ask reception if they could give us another room - they explained that we could move to another room but that they were then fully booked the next day and we would have to move back into the original room. We eventually swapped rooms (by which point our baby was extremely overtired), then checked out the next day to a much better hotel. There was no offer of compensation, no recognition of the great inconvenience to us with a young baby. We lost nearly a whole day of our trip in trying to sort the room and then moving hotels. Very poor customer service.

Exceptional

Good

Liked: Location and pool
Disliked: Breakfast. Shade by pool.

Very good

fabulous location with nice pool!

Liked: location, pool,

great city break in a...

Liked: Great location on the front of the port with a dip pool for residents.

Exceptional

Liked: Pristine rooms, the pool
Disliked: Nothing

Superb

Liked: Our flight was cancelled and the wonderful Gaelle on reception saved us.