Pleasant

Liked: Our rooms were spacious with a very large bed, vey nice bathroom and amazing view of the river. Breakfast was really good.
Disliked: Our bathroom needed a proper clean with attention to the tiles below the bath, and mould around the shower screen. On our first night the sound from the base speakers kept us awake until the early hours. The second night the wedding party had very noisy children screaming, running up and down the corridors until midnight. Nobody in the hotel management had a grip on these children or their parents? We weren?t the only ones that complained.

Comfortable, great location, excellent services...

Liked: Location was great, close to everything, you could walk to most places! Pool was amazing, clean and not over crowded. Beds were extremely comfortable and nice bedding. Would definitely stay there again. Cleaning staff were super friendly and happy to help.
Disliked: The breakfast options were okay, but cold and left out a while. Not many options for different dietary needs, overall happy. Really good facilities but could possibly be signposted better. More information on pool opening and closing times would be helpful.

Exceptional

Liked: Very clean the staff very helpful & friendly
Disliked: Nothing

Pleasant

Liverpool

Liked: Location, cleanliness
Disliked: We booked 3 nights stay which included Sunday night, apparently it?s normal practice to cancel all door key cards on Sunday, but without telling one.

Comfortable

Liked: The beds were comfortable and the room was clean .
Disliked: Not very well organised at breakfast time fried eggs cooked to order the waitress spent lots of time looking for the person who ordered it. No glasses for orange juice was told they were in the dishwasher so had to have paper cups. No baked beans topped up had to ask. No cutlery had to ask yet again . For the price of the breakfast it was disappointing.

Brilliant hotel

Liked: Room was clean nice big bed very comfortable nice room little bit of noise from other guests but there had been wedding night before at hotel
Disliked: Little bit of noise from other guests but not to bad or enough to make complaint about

Good

Disliked: Breakfast wasn?t that good Thought parking was included

Exceptional