Great

Could be an up and...

Liked: Beautiful hotel, great staff and service.
Disliked: Location is what seems to be a declining neighborhood. Lots of boarded up stores, graffiti from the riots in Richmond. Was wary to walk around. Mattress was terrible. Sagged in the middle and it seems like we fought it all night long. Never got a good nights sleep.

Exceptional

Perfect Getaway

Liked: Wonderful room, whimsically Scandinavian feel. Beautiful lobby and inspiring art gallery. Delicious and larger than expected breakfast. Good coffee in a relaxed atmosphere. It was a perfect start to the day.
Disliked: Nothing

OK, but we'll try another...

Liked: We like the roof top for drinks
Disliked: Room was very plain and outdated. Not enough sitting space for three people. Also, when I booked the room, it was a plus when I saw that it has a charger for a Tesla. But when we checked out I realized it was a slow charger and was not told that the valet parking in order to have it charged was going to be charged to my card - $25. So much for saving money with an electric car! ...and somebody should have informed me that there was a charge for charging.

Good location, overpriced with a...

Liked: Location was very central, we got around easily
Disliked: Lobby was freezing which made it uncomfortable to relax in and just enjoy the space Area was run down and boarded up - Rooms are overpriced

Exceptional

Exceptional

Pleasant

Liked: Very nice great room clean nice staff great place to park your car in separate location across from the hotel
Disliked: On a street with homeless.