Passable

Liked: Clean design
Disliked: Could be cleaner over all..Dinner dshes at restaurant used to be way better.. The gnudi dish is a crime..Pastries + coffee for breakfast are exorbitant.. Dedicated elevator to roof deck is a little annoying considering there is only two.. Better signage perhaps..? Nice enough hotel to stop @for a night.

Exceptional

Passable

Liked: Still has good promise.
Disliked: Seems a little tired. Need to decide whether to cater to hotel guests or rooftop bar patrons.

Quirk Stay

Liked: Fun quirky atmosphere and great staff!
Disliked: Wish it had a pool!!

Passable

Great hotel! Highly recommend!

Liked: The staff is amazing! Super friendly, accommodating and efficient. They are fabulous. The room was gorgeous and the hotel is spotless. Felt very safe staying there. I will absolutely stay there again when in Richmond. It is worth every penny!

Had stayed there 5 1/2...

Liked: Covid times so grab and go breakfast. They could have done better with that.
Disliked: Hotel is basically run by children. Understaffed and most, except for one extremely service oriented staff member at the front desk named Laura, are untrained in the craft of hotel service. The are also unaware. Meaning one can sit in the dining area, where there is waiter service, and not be acknowledged even though there are service people chatting among themselves. Also the hotel was not covid clean. In fact not even up scale hotel clean.

Exceptional

Exceptional