Name: Queens Hotel Cheltenham
Address: The Promenade, Cheltenham
Telephone: 0800 031 8416
Rating: 4.25

Queens Hotel Cheltenham Guest Reviews

Overall Average Score:

Excellent (4.25 out of 5)

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Superb

Liked: We were celebrating our 40th wedding anniversary, and the staff were so helpful and they looked after us really well.
Disliked: Nothing, everything was great.

Sadly, underwhelming.

Liked: We liked the location and that there was parking available on site.
Disliked: The view from our bedroom was absolutely dreadful.The hotel was a bit tired and scruffy in places and not as grand as we were expecting.Guests seemed to be encouraged to walk through the the middle of the dining room to exit the hotel and reach the car park, dragging and carrying all their luggage between the tables whilst guests (including us) were seated and trying to enjoy our breakfast. This seemed completely inappropriate and rude, particularly as there are other exits at the front of the hotel. We couldn’t understand why anyone deemed this the correct thing to do.

Superb

Liked: Spacious room (deluxe king room), it was quiet and the location was excellent for shopping and restaurants. On-site parking.
Disliked: Some steps up and down to access the room

Very good

Liked: Location, breakfast, room size
Disliked: The masses of cobwebs in my bedroom.No normal height furniture in reception areas. Low only. Not possible to use if even mildly disabled

V good

Liked: Location
Disliked: Nothing

Exceptional

Very good

Liked: The staff were friendly.
Disliked: I'm not sure about all the rooms. In my room the bathroom height was an issue . I'm 5ft 11 and my head touches the ceiling in the shower. Not a comfortable experience.