great stays

Liked: comfy bed and staffs are friendly. nice victorian touch
Disliked: no slippers in the room

Great stay, comfortable clean room,...

Liked: The staff was extremely welcoming, friendly and helpful. Loved the staff! We had everything we needed. It was very quiet the room was pretty comfortable and it was clean.The breakfast was simple, but generous. We loved the afternoon tea/cookies/sherry. Loved having a fireplace in the room. We enjoyed being within walking distance of Japantown and plenty of public transportation.
Disliked: The building is old and a little quirky, the hallway smelled strongly of cleaning product. Our room was not luxurious, but was pretty comfortable and it was clean. Would maybe be nice to have slightly nicer pillows on the beds.

Exceptional

Liked: The Staff was friendly and courteous. The room was roomy, clean, and quiet. Would stay there again.
Disliked: I believe that the TV was supposed to be; ours was less that my monitor at home. Don't like the second question in the survey - I have a wife not a partner. I do not care for that question and that is why I left it blank.

Charming hotel, very Downton Abby...

Liked: Everything about this hotel was charming. Staff was lovely, room was clean and they happily accommodated my feather allergy. Continental breakfast and afternoon sherry were interesting options. Location was great - right by a bus stop and a few steps from charming Fillmore shops, so you could easily get downtown or find something nearby.
Disliked: No AC, no fan in room, and a hot week in San Francisco. Highly recommend when it's chilly out, but if coming in warmer weeks, be prepared.

Most enjoyable stay in this...

Liked: The overall ambiance of the hotel & the staff as well as the continental breakfast-better than the usual run of the mill breakfasts most hotels offer.
Disliked: Our room was rather dark as the main chandelier in the room was over the canopy of the 4 poster bed.

Passable

Good

Liked: Comfy bed, cookies tea or coffee available all day
Disliked: Wardrobes in room , although authentic Victorian not practical for today use

Very nice overall

Liked: The atmosphere and staff were very nice. The room was very quiet and comfortable.
Disliked: The complimentary breakfast could have been better.

Poor value. Misleading upfront price...

Liked: Although breakfast was included, only hard boiled eggs were available and selection of breads and pastries was limited. A small buffet would be greatly appreciated.
Disliked: We requested a room with two queen beds, we got 1 queen bed a pull sofa (with very bad mattress) and a roll away bed. This did not meet our expectations.