Quality Suites Springdale West I-49

Poor

Liked: The location was good and the staff was very friendly.
Disliked: The elevator needs to be upgraded. The elevator buttons on the second floor didnt work and you had to press the up button to call it to go down. The phone in the room was broken and wasnt even pugged in. The ice machine on the second floor wasnt working and had to go to the frist floor for ice.

Exceptional

Liked: Great location, friendly staff

Descent

Liked: Location was great. Breakfast was good. The size of the room was good. Staff was great, very friendly.
Disliked: Sticky stain on carpet. Asked for someone to clean it and nobody came. Broken ice machine on our floor. One morning there was no hot water. But, it was fixed later that day. The hotel needs to be updated. The carpet was nasty. You had to press the up button on the elevator to go down and one of the lights by the bed didn't work. But, overall the hotel was clean.

Exceptional

Liked: Very clean, amazing staff

Good

I will not be back.

Liked: I was really pleased with the location of the property.
Disliked: Some of my lights were not working. There was a bug in my room. When I came to check in the staff was outside with some other people smoking cigarettes at the front entrance. My room key card stopped working and I had to get it fixed several times.

Passable

Liked: The breakfast was good
Disliked: The shower curtain was torn and the shower was stained. The blackout curtain on the window was torn therefore not providing a dark sleeping room

Superb

Very poor