Quality Suites San Diego Otay Mesa

Checkin was lackluster at best. No one was at the front desk for checkout. Old hotel with very outdated rooms were not aligned with the cost of the hotel.

Liked: Room was clean.
Disliked: Location was not clean. Very hard to get ride share at this location.

Liked: Was a really nice hotel - staff killed it.
Disliked: We ended up having two extra people staying with us not thinking it was a big deal, but boy were we wrong. The night man was very disrespectful about charging us an extra 20 dollars per person. I don't know why that matters if there are two beds. He told me it had to be in cash - I didn't have cash! I assume he was going to just pocket the cash and never say a word about it. I asked him to charge my card, oh but they don't have my card on file. I guess when they scanned it upon check in that wasn't enough. Then he tried to say I was sneaking in my boyfriend and he was gonna check his cameras to prove it. I laughed - it was a girl's trip! Then he told me he wasn't going to charge me - instead he was going to go smoke a cigarette. I said OK thank you and as I walked away he decided he is gonna charge. I asked for his name and he refused to give it to. He was just very disrespectful and we won't be returning.

Bad

Disliked: Didn’t stay , didn’t respect my reservation!

Good

Exceptional

Pleasant

Very good

Good

Very good

Liked: Clean and comfortable room

Bad

Liked: Nothing
Disliked: The hot water

Property is run down and...

Liked: Location only.
Disliked: Property is definitely not up to Booking.com standards. Front desk would not provide our room key because the virtual credit card from Booking.com was not working. I truly believe it was user error. After 45 minutes of waiting, we finally got our room key, because I called Booking.com customer service and had them speak with the hotel front desk.