Exceptional

Liked: Stunning room with a superb layout. I loved having the living room and bedroom separate. Honestly if I lived in London I'd live there. It has everything you need other than a cooking element. Mini kitchen, large livingroom with tv , table, bedroom, make up area with great lighting and a bathroom. Absolutely loved it.
Disliked: I have nothing bad to say about this hotel.

It was very disappointing but...

Liked: Location was good staff was friendly and let us check in early.
Disliked: The remote didn't work for tv, the coffee maker turned on but only boiled the water didn't dispense. The bed was uncomfortable ceiling tiles were damaged the furniture was 100 years old this was a king sweet we were in.

Good

Liked: Bad breakfast . Same menu repeatedly given everyday. Could have at least given some options.

Treated us very well

Liked: The fellow on the front desk

Pleasant

Outdated with a strange stench...

Liked: The suite as I expected a room, was the only plus.
Disliked: Outdated everything, odor of cigarette in the stairways, hallways and a very strange odor from previous smoking mixed with humidity in the suite. Yes I am being very specific as I am allergic to cigarette smoke and get severe headaches. I could not walk on the carpet without shoes, did not feel comfortable to take my shoes off; could not sit on the couch for the same reason. Everything just looked old and although clean it was out of shape, discolored and just not appealing to use. Oh, the TV in the bedroom was something from the stone ages, the big box that was not connected to any cable, and remote was not functioning. Just glad I arrived late and checked out very early, although I could not sleep much and kept having the feeling that bed bugs would be out as soon as I turned the lights off. No sign of any sanitization anywhere even though in the email I received prior to arriving it stated all precautions were in place with additional sanitization.

Liked: Location
Disliked: The hotel was use to accommodate"the cities less fortunate" who were wandering in and out of the hotel huddling into smoking groups. That's ok. Management could have done a better job separating the few guests from the in room cooking cigarette odours.

Bad

Liked: It?s near the mall
Disliked: It smells like cigarettes in the halls and they say it?s smoke free. Police are there majority of the time. Staff insults you. The rooms are old and need revamping

I won?t stay there again

Liked: What breakfast?? Didn?t receive one, but paid for it in the price
Disliked: Better food services, better prices, Put Ice on every floor