This hotel received an average rating because it is need of renovations. The wall paper was peeling in the bathroom. The rug had seen better days, and there was a small hole in the upholstery on the sofa. But, the layout of the hotel room was great. There was a small sitting area with a sofa, chair, desk, and TV. Then the bedroom was next with a door between the two rooms. There was another (smaller) TV in the bedroom. The room was clean and the staff was very friendly. The breakfast that was included was a full american breakfast cooked by a very nice older gentleman. The breakfast made the cost of the room a bargain. Would I stay again, yes! This was $50 cheaper than the hotel I usually stay. I hope renovations are planned in the near future. That would make this my hotel on every trip to Norfolk.

Liked: Very nice room layout/size; great breakfast.
Disliked: Hotel needs renovating.

Bad

Liked: Close to the outlet
Disliked: Smelled cigarettes all about the hotel

Disappointing

Disliked: Outdated and a little dirty

Superb

Bad

Liked: The location
Disliked: The room wasn't clean, it had a bad odor that wouldn't leave even after I sprayed room with spray, I found hair balls throughout the room there was red stains in several places on the carpet, the mini fridge didn't get cold because there was a big block of ice on the inside back wall keeping it from getting cold I unplugged it to defrost, the coffeemaker didn't work properly, the door to enter the building off the parking lot is a mess the panic bar is broken there is no keypad on the door so it doesn't lock anyone can just walk in, the bed is horrible it's very hard felt like I was sleeping on a concrete floor, the shower bar for the shower curtain was barely attached to the wall just hanging with exposed screws and a hole in wall , this was not my first stay at this location but it will be my last, I checked out early and went to another hotel across the parking lot. I just couldn't make it work it was too many things wrong. This used to be a nice hotel now it seems like a cheap motel where people live for long periods of time and it shows.

Superb

Pleasant

Disliked: Nice rooms

Filthy accommodations

Comfortable hotel w/large rooms near...

Liked: Large room (suite, actually). Great location.
Disliked: We picked this hotel largely for the still-advertised airport shuttle, but it?s not available due to COVID. As a result of this and the shortage of cabs, Ubers and Lyfts, we almost missed our early-morning flight. Also, the elevators smelled of smoke even though it?s a non-smoking hotel.

Terrible experience

Disliked: The room was dirty and the security at the hotel was terrible. The room we had was by a back exit door that anyone from the outside could access, no key card was needed. I have never felt as unsafe in a hotel in all of my stays. I would never stay here again or recommend it. We were also supposed to have shuttle service which was not available.