Quality Inn Guest Reviews
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Shana, Shinnston, visiting The Pavilion At Star Lake
Liked: Pet friendly; convenient location; easy to book.
Disliked: No shampoo; dirty towels and sheets; bed horrible; no vending in building; shower rod falling off wall; no 'Do Not Disturb' signs; not very helpful desk clerk.
Alma Sun, 17 August 2025
Very good
Laura Fri, 25 July 2025
Good
Liked: The staff was friendly and it was decent for the price.
Disliked: The floor in the room was dirty. Socks were black after walking around.
Terrence Mon, 21 July 2025
Very good
Richard Mon, 21 July 2025
Look above
Liked: Very limited selection for breakfast. Location very good for our needs. First room TV had a not signal after about 2 hours and we didn't have hot water. Second room everything worked except the toilet wouldn't drain. Terrible experience!!!!!I will never stay at the "low" quality inn again!!!!
Megan Sat, 12 July 2025
Inexpensive, but not clean and...
Liked: The bed was comfortable. Staff wasn't overly friendly, but did try to get us a room closest to the main door.
Disliked: My room wasn't clean (even bits of used looking toilet paper on the floor), shower had hair in it (husband showered before pics), and I didn't realize the shuttle bus cost additional. In addition there was no luggage cart. What hotel doesn't have a luggage cart? Especially an "airport" hotel.... That was disappointing.
Anonymous Fri, 11 July 2025
Spouse filled in. Husband wasn't...
Liked: We, wanted our money back ,but too no prevail no body called us back...or never got too talk too a manager either, and never got any money back the Quality inn never didn't honor our requests, we are going too contact the better business bureau, and the Attorney General...You will have a lot of complaints throughout the internet Spouse filled in. Husband wasn't satisfied with the location was hard to get to other stores in car driving or in walking distance no vending machines could be found on the floor and he found Q-tips on the bathroom floor dirty, maps of locations where unknown . Knowledge of area unknown ... Husband unsatisfied would like a refund please. We can pick up refund hotel in morgantown wv or westover wv . Thank you sadly
Disliked: Spouse filled in. Husband wasn't satisfied with the location was hard to get to other stores in car driving or in walking distance no vending machines could be found on the floor and he found Q-tips on the bathroom floor dirty, maps of locations where unknown . Husband unsatisfied would like a refund please. We can pick up refund hotel in morgantown wv or westover wv . Thank you sadly
Sheila Mon, 7 July 2025
Passable
Philip Thu, 3 July 2025
Just there you sleep over...
Liked: That we were able to get a room.
Disliked: No air dryer in our room
Anonymous Tue, 1 July 2025
Disappointing
Liked: I enjoyed the ease of check in and check out. The staff were polite and swift.
Disliked: Room 116 had a giant water stain on the ceiling in the bathroom and the room door got stuck on the frame when you tried to close it. The side door to the building didn’t lock to the outside properly which was a concern for me traveling with 2 young children.
Anonymous Tue, 1 July 2025
Good