Name: Quality Inn University
Address: 3121 E. Grand River Avenue, Lansing, MI
Telephone: (888) 420-1644

Exceptional

Outstanding in some places, subpar...

Liked: The set up of a lot of the rooms looking out over the courtyard with a pool at the bottom was cool. I haven't seen that kind of layout since the 90s. The floors in the room were heated hard surface floors (I'm guessing laminate given the fact that out has no texture but looks like wood) and we're clean. The pillows and comforter were both smooth, soft and comfy.
Disliked: They really need to put some kind of texture on the bottom of your bathtubs. My business partner almost slipped while taking a shower twice and he's not exactly known as a clumsy person. The bed... crinkled? When we sat down or moved around to suddenly/ fast. I'm guessing it's because there are cheap mattress covers on the beds. Which is great to keep bed from getting stained. Not so great for sleeping or having confidence that the bed isn't overdue to be replaced. None of the outlets that were usually used by hotel guests worked in our room and definitely none near one of the 2 beds. The last 2 are just minor complaints and weren't really part of my scoring, and should be treated as more of a suggestion for the hotel overall. Normally, the sheets on the bed are the smoothest and softest fabric on a hotel bed. This was not the case here. Now, a normal, non sunburnt person might not really care, but I literally had to put the comforter under me to sleep bc the sheets agitated my sunburn so much. Breakfast should really go until at least 10 since checkout is at 11 and most places serve breakfast anyway until that time.

Exceptional

Poor

Liked: The new updated flooring is nice
Disliked: No control of the AC, could not control the temperature of the room… it was too hot for me to sleep comfortably

Great place to stay, clean...

Liked: Delicious
Disliked: The air conditioning in our room didn't work

Never again

Liked: Nothing
Disliked: The hotel was terrible and wouldn’t accommodate my reservation. They wouldn’t work with booking to fix the problem. But booking wasn’t really helpful with communication with me and I was waiting over an hour in the lobby without knowing what was going on. The room was dirty also.