Quality Inn University, Lansing

Not Bad!!! Definitely worth every...

Liked: I loved that my room was close to car and the staff was wonderful! Everyone was friendly, helpful and on top of everything! We also loved the pool area and all the space to relax by the pool.
Disliked: I didn?t like that the hot tubs were gone. That was one reason we chose quality inn. Another thing was the heat is controlled by hotel, that?s a huge problem, 75 degrees is way to hot. So we had to shut heat off all night because we were sweating and uncomfortable. We stayed here for the convenience for surgery Monday morning, so I had to shower the night before and had cold water. I let the water run a half hour it never got warmer. It was a fast shower. Then Monday morning I had to shower again and the water was boiling hot. Other than that it was a wonderful stay. I?ll be back!!

Good

Very good

Liked: Beds
Disliked: Leak in bathroom

Passable

Liked: Location was good as we spent time down town East Lansing and on campus
Disliked: We arrived and were told the pool was broke. I understand it could not be helped but the front desk staff could have been more helpful with finding another hotel with a pool. I?m not from the area and I was told I could cancel my room for free. What good would that do me when it was 5:00 pm on a Saturday. A call, text or email earlier in the day would have been helpful. They had all that information

Pleasant

Disliked: The toilet ran a long time and I thought it was going to overflow. There was a lot of hallway noise.

Exceptional

Staff was awesome!!!!

Pleasant

Liked: We were orignally booked at the Hampton Inn in Okemos which we have stayed at in the past. We ended up switching to the Quality just prior to our trip because the location was much closer to where we needed to be. The front desk staff was very cordial and accomodating.
Disliked: The hotel was pretty outdated and run down. We paid a little more than the Hampton Inn which is a much nicer hotel. Our bathroom floor was filthy including used toilet paper on the floor as well as a few pills. The tub had a lot of hair in it. I called the front desk and they sent housekeeping. When we came back to the room there were extra towels in the bathroom and the tub was cleaned out but the floor had not been touched.