Quality Inn Umatilla - Hermiston

It was a old worn...

Liked: It was quite.
Disliked: Having to lug heavy suitcases up the stairs to second floor. At 70 years old with back problems it was to much.

I will stand that this...

Liked: Location worked great for stopping on our way to Portland, Oregon. Room was very large. It was nice and quiet.
Disliked: This is obviously a very nice hotel in the process of declining and heading towards closure I believe. Everything about it just says I once was nice but now I’m bare bones on service and on quality. In the bathroom, there’s a partial repair to the wall alongside the tub. There’s a apparently wet bar in the room furnished with a Keurig and with coffee that doesn’t go with it. It’s regular ground coffee. The cheapest of the cheapest plastic cups that taste like plastic when you drink out of them, although the wet bar is done in beautiful granite. Bed was very very comfortable. Breakfast was an absolute zero cold chunks of potatoes that tasted like they were kind of old potatoes to start with. Eggs that were fried hard in a little circle, so I didn’t even know if they came out of a bag or what And a yogurt and a banana and that’s just about it not any bacon or sausage or anything. So much for free breakfast. The front desk clerk was less than charming. He was about as neutral and zero on customer service. He basically was just there to be a clerk. No smile no welcome on none of that stuff.

Very good

Was only there 6 hours,...

Liked: Left too early for breakfast. I have back problems, mattress to hard for me - not your fault.
Disliked: I usually sleep in a recliner. Everything else was wonderful.

Perfect, next to golf course

Liked: Very nice large room with golf course view!! Breakfast adequate.

Very good

Liked: Staff at check-in, housekeeping and breakfast room were friendly and helpful. The hotel could use some updates and aesthetic touch-up but works fine for a simple overnight stay.
Disliked: Internet was weak at our room, far end of the hall.

Superb

Liked: Very clean hotel

Clean and comfy

Liked: Room was clean, large in size, beds were comfortable, staff was friendly
Disliked: When we checked out the following morning, they were having an event in their banquet room, the people using it were very rude, and utilizing handicapped parking to unload their vans. Our vehicle was blocked in and it was beyond frustrating to be confronted and yelled at while we loaded our vehicle and tried to check out. This was also 2 hrs prior to check out.

Relaxing

Liked: Everything was great for me ,I stayed only for one night.The staff in the breakfast room was very friendly and helpful.Alex from receptionwas great and welcoming ..
Disliked: Breakfast was nothing special but okay.