Quality Inn Roanoke-Tanglewood

Exceptional

Liked: Clean room, comfy bed
Disliked: Not enough light in the bathroom to put makeup on.

Other than the problem with...

Liked: Everyone was so nice..
Disliked: Well the shower leaked..microwave didn't work good and fridge wasn't very cold..and you had to walk up stairs to get ice..which was hard been handicapped..and carpets left you with black feet..carpets need a good cleaning.

Bad

Liked: Location
Disliked: The room smelled like a wet dog. I was unable to stay due the smell.

Good

Liked: The staff was just not that friendly.The room especially the bathroom was not really clean.Otherwise it was comfortable

I already said it

Liked: I liked the quietness.
Disliked: The service desk clerks. The fact of them being seemingly judgemental yet they barely spoke English. They required a cash deposit but the room had not been vacuumed and the bathroom had a few stray hairs. Just their customer service was trifle. But the convenience for me to stay was the attraction

Very good

It was fine for a...

Liked: The room was quite clean, and the AC worked well. The bathroom was updated and clean.
Disliked: The facility was a motel, not a hotel, which was a bit misleading on the website, also, 8 miles from Route 81. Room taxes was bit much, bringing the room cost to $100, vice $72 detailed on the website.

Disappointing

I would not recommend this...

Liked: Nothing.
Disliked: I booked the 2nd night after my husband booked the 1st night, several months before college graduation event in the area. When we checked in, we let them know that two bookings are related. They promised that we can stay in the same room for the 2nd night. The following day, after we attended the graduation events and return to hotel around 10pm, our room key did not work anymore. At front desk, we found that all our personal belongings have been stuffed into a trash bag, waiting for us to pick up at the front. We were so surprised because they have committed to us staying in the same room. I have a valid booking reservation through Booking, which I confirmed. We complained to the manager (Shree Jay Swami?) that they should have called my husband before throwing our personal belongings out of the room like this. Instead of apologizing to us for this error on hotel side, he blamed us for making separate reservations. Furthermore, he threatened that he had the right to cancel my reservation made through Booking for the 2nd night (even though it was after 10pm on the same night), at any time.We decided not to argue with him but staying in the hotel for the 2nd night, after collecting our personal items (it was too late to find another hotel). We were assigned the same room as the prior night. We noticed that there were no soaps in the bathroom and requested it over phone. Yet they never delivered the soap during our stay. We noticed that the fridge still had the food we left from prior night so the cleaning person did not clean the fridge at all. Both nights, I noticed some small insects crawling in the bathroom. I was wondering if they have changed the bed sheet for the 2nd night, at that point. At that point, I was praying for safety and texted our relatives.We only wanted to survive the night safely, after the very aggressive and rude treatment by the manager (middle aged, with Indian accent). I would not recommend this experience to anyone.