Quality Inn & Suites

Very good

We will not stay at...

Liked: It was clean and the cleaning staff were very pleasant
Disliked: Though the Hotel was clean and the cleaning staff were pleasant, there were other issues. The breakfast was not the best compared to other hotels. The eggs were cold and were as flat as a pancake and looked very unappealing. The eggs brought in were cold like they just came out of the refrigerator.The staff wasn’t overly friendly or helpful. We had to extend our stay because my friend had eye surgery. The doctor told her she must stay in Santa Rosa for a week rather than 4 nights. The Lions club was helping with the expense and called whoever was at the front desk to confirm they would pay for the extension.There was some confusion about our request for an extended stay, someone maybe didn’t push the right button, not sure.After 4 nights we were told we needed to checkout, that we did not request an extended stay. We were made to feel as if we lied. We were then told we would have to change rooms and we were then charged double for the remaining days we stayed even though this was for medical reasons. I was able to talk them into letting us stay in our room because we needed two beds.We do realize in hindsight, when requesting an extension, we should waited for some paperwork to confirm our request.

Very good

It was a decent stay

Liked: Breakfast was good, your usual continental meal, minus the Hardboiled eggs and hot chocolate mix
Disliked: No elevator and we requested ground level, so it was stairs all the time, and our air conditioning was not working properly.

Passable

Liked: Front desk staff (Misha?) was very nice. Very cordial & nice from the moment we walked in. Bed was comfortable.
Disliked: The bathroom was not anything like the picture on the website. Very outdated. Breakfast was over at 9 am. Very disappointing!

Passable

Exceptional

No bodily fluids on the...

Liked: The evening staff was very polite and friendly.
Disliked: Never in my life have I stayed at any motel that charged me 30 dollars for a couple drops of blood on a sheet, that happened in my 12 year old daughters sleep starting her first period. Accidents are not foreseen. Then the front desk person was rude to us about the 3 drops after the housekeeping called him, they had me walk down to the room tk see what it was. Treating me like it was a murder scene or like I had done it on purpose.

Exceptional

Liked: Friendly staff
Disliked: They secured a $100 dollar deposit, and I still have not received the credit back.