Quality Inn & Suites Woodland

Very good

Sucked

Liked: The bathroom is horrible can nr turn around in it and room had roaches front desk says sorry no money back you went through booking .com no one should have to deal with roaches just wrong
Disliked: Roaches

We will book again when...

Liked: good location to airport and restaurants. Clean and welcoming.
Disliked: For the value it was very nice.

Refused to remedy nasty room....

Liked: Nice room if it was cleaned properly.
Disliked: Room had stained towels, sheets and don’t ask me what that stuff on couch is. But worst part was staff wouldn’t change my room when I notified them after first night of 2 night reservation. I left room at 5am for an all day appointment but I called at 11am to advise of issues and request room change. Girl at front desk phone said she couldn’t do it then but they’ll switch me when I come back in later. I returned at 11pm, guy at front desk said he couldn’t do anything. Said he’s just a clerk and can’t contact anyone with the authority to switch my room. Said no other room available. I went on booking.com and found 5 rooms available same night. He said those were a different room type and he didn’t have authority or access to put me in one of those clean rooms. So my only choice was same nasty room or leave. Gave me managers name but he didn’t have any idea when they’d be in next as he (the night clerk) doesn’t talk to daytime staff ever. Customer service problems are inevitable in this industry, but it’s inexcusable for the only staff on duty to have zero authority to remedy. Cannot rely on the team at this hotel to make things right when necessary.

Good

Exceptional

Liked: Clean and quiet
Disliked: Pillows were too soft. Need some a little bit more firmer

Superb

Liked: Everything good. Breakfast only was missing eggs. It’s just waffles, coffee , yoghurt and apple. Juice machine was more like water only one juice was ok.

Exceptional

Superb