Quality Inn & Suites Windsor

Overall the stay was ok. Prices were high especially when I had to pay an additional $20.00 for 2 teenagers. Continual breakfast could have been better. Place smelled nice. Television was nice.

Liked: Beds were comfortable
Disliked: Breakfast was ok but for the price it could have been better

Staff were friendly, clean hotel,...

Liked: Convenient, close to amenities breakfast was great
Disliked: Soup kitchen across the street. Lots of homeless people around.

A simple, friendly hotel with...

Liked: Our stay at this 3-star hotel was decent overall, with a few highlights and some areas for improvement.The breakfast was standard for a budget North American hotel—you’ll find the usual suspects: butter, jam, cereals, instant scrambled eggs (powder-based), and possibly hard-boiled eggs (though I’m not entirely sure). One fun touch was the DIY waffle station using pre-made batter, which was a nice option. However, the complete absence of vegetables was surprising and a bit disappointing.On the bright side, the breakfast attendant was extremely friendly and welcoming, making a real effort to ensure guests felt comfortable and cared for. Her cheerful presence was definitely a plus.A practical benefit worth noting is the availability of laundry facilities (washer and dryer)—a huge convenience during longer stays.
Disliked: All in all, it's a functional, no-frills place with warm staff and basic amenities. With a bit more attention to breakfast variety, especially fresh options, it could offer a more well-rounded experience.

Never coming back

Liked: Overall, the stay was average — not terrible, but certainly not impressive. Compared to other Quality Inn locations, the facilities and decor here are noticeably outdated. The best thing about this hotel is the location: if you’re just looking for a quick overnight stop before heading to the U.S. through the tunnel, it’s right by the entrance.
Disliked: Poorly managed with staff unwilling to take responsibility.That said, I had a very frustrating personal experience with their handling of my reservation. I originally booked two separate nights under two separate reservations, but due to a change in plans, I canceled the second night in advance. Somehow, the hotel mistakenly canceled both nights. I had to spend time on the phone with the booking site to sort things out, and in the end, instead of honoring the original booking, the hotel made me pay again on the spot — at a higher rate, and for a downgraded room (from a suite to a standard double).What truly shocked me, though, was their dishonesty when I later filed a complaint with the booking platform. The hotel actually claimed that I had called in and asked to cancel both reservations — which is a blatant lie. What kind of guest cancels all reservations only to turn around and book a room again at a higher price, especially in downtown Windsor, where hotel rooms are far from scarce?When I pointed out to the booking site that I had never called to cancel any reservations (I had only canceled the second night online, for free), they reviewed their system logs, email records, and customer service call logs. After verifying everything, they(booking site) refunded me the price difference — clear proof that I did not cancel the original booking myself.

Superb

Liked: Excellent parking lot lighting, Excellent staff. Very good breakfast. Everything I needed during my stay. Was helped with my luggage from check in and check out.
Disliked: It was a little noisy outside, but not enough to keep me awake.

Exceptional

Very poor

Exceptional

Very good

Good

Liked: Breakfast was awesome complete with freshly fried eggs. Gal in the diningroom was very obliging and helpful.
Disliked: TV was too small. Drain in bathtub was malfunctioning.