Quality Inn & Suites West Bend

Very comfortable

Liked: The hotel clerk when we checked in was very nice and very patient with us as we were very tired…
Disliked: Nothing.

Very good

Superb

Didn’t appreciate getting bed bugs

Liked: Staff was nice
Disliked: For bed bugs. Smelled like smoke horribly.

Bad

Acceptable but not great.

Liked: Breakfast was decent, the room was clean, the air conditioning worked great
Disliked: I was put on the second floor and the back entrance wasn’t in order, the card reader was broken. This required I walk the entire hotel since I was at the very end. The pool area wasn’t clean

Pleasant

Bad

Liked: I did my reservation through the app. And when I show up to the front t desk to check in. It didn't appear so I have to pay again. In the front desk cause they did have any reservation for me.

It was a great stay....

Liked: I stayed in a King suite and the bed was very comfortable! The AC worked great, there was plenty of TV stations to choose from, the mini fridge was plugged in and ready to go. There was a pool and hot tub, I unfortunately did have time to use either, but both were up and running. Typical hotel breakfast!