Quality Inn & Suites Waterloo - Cedar Falls - Cedar Valley Guest Reviews
Write a review
|3.1 miles from Waterloo centre|
Write a review
Scott Thu, 12 March 2020
Alex Wed, 11 March 2020
Jeremy Mon, 2 December 2019
Clean and friendly, worth the...
Liked: Staff was one of the friendliest and responsive of any hotel I have stayed at.
Disliked: Hot tub was broke (but I was impressed that it was being worked on the Saturday of Thanksgiving weekend). Pool was cold, but probably connected to working on the hot tub.
Sarah Sun, 1 December 2019
I would NOT recommend this...
Liked: Absolutely nothing! The place is dirty, the lady at the front desk was a joke and horrible customer service, when going to the desk for questions or anything she was always in the back room and acted like you were inconveniencing her.
Disliked: I had called and talked to a rep after booking this room to let them know i was staying for my daughters birthday and for a couple hours she would have 5 of her girlfriends come to swim and the lady said that would be no issue. As parents are dropping off-the manager is telling parents they will be kicked out if their kids are going swimming! Mind you the lady at the front desk that hides in the backroom doing who knows what the whole time or the GM that ?runs? the hotel never once came to me FIRST to let me know there was an issue. When the gal at the desk FINALLY comes to the pool 30 minutes in to the kids swimming she tells us pool parties are not allowed-rude mind you; and tells me if we dont get out she is calling the police! Sure enough 5 minutes later the waterloo cops show up! I told her no one told me i couldn?t have a little party for my 9 year old and how she was handling things (mostly hiding in her back room) was very unprofessional. She kept telling me her GM was in town so she had to obey by his rules otherwise she wouldnt care. I asked for her to call the GM and she wouldnt, i asked if she could ask him to come back to the hotel and she also said no-what kind of business is this? I could see if the hotel was busy-literally 5 cars in the parking lot. Cleary do not know how to run a business as well as hiring abilities for staff. Dont waste your money-plenty other hotels around
Anonymous Wed, 6 November 2019
Lashayla Tue, 5 November 2019
Good stay for money
Disliked: Pool area seemed nasty..lots of rusting metal everywhere
Class Sat, 2 November 2019
All in all a good...
Liked: No hick ups. Smooth in / out. Enjoyable stay.
Disliked: 5'3" tall but tube fellt small/short.
Sigurd Fri, 1 November 2019
Andrew Sun, 27 October 2019
Serif Mon, 7 October 2019
i guess it was ok...
Liked: breakfast was overrated :( i mean normal stuff , no fruits and coffe was weak :(
Disliked: coffe was weak :(