Quality Inn & Suites Santa Cruz Mountains

Needed a place for the...

Liked: In the big trees
Disliked: Run down, very loud noise from the highway. Room didn’t cool down- a/c didn’t work well

Very good

Exceptional

Very good

Liked: The room was spacious, bed was comfortable, and located near quite a few good places to visit and eat. Pool was nice. Friendly staff.
Disliked: Could be cleaner: my carpet turned my feet black, there were splatters on the walls of brown substance. My tv stopped working and I reached out several times to see if someone could fix and no one ever responded. The cost was way too high for what you get.

Fantastic location

Liked: AJ deserves a massive pay raise! The hotel could use an uplift.
Disliked: Nothing

Very poor

Exceptional

Liked: Staff is great!

It was okay.

Liked: The staff was nice.
Disliked: The breakfast needs a lot of help. Old cereal, old tangerines. The only thing that was good were the waffles. They also need to check on ALL of the restrooms because there was mold. Good thing we only slept there. Also, the toilet seat was broken. The pool didn’t look like it had been cleaned. Maybe it’s just old but it needs to be upgraded or remodeled.

Adequate and convenient. Friendly staff

Liked: Easy location near to where we needed to be.
Disliked: It was pretty basic. Adequate only. Stayed 2 nights in two different rooms. Both had plaster repair happening. No ice machine