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Quality Inn & Suites Olde Town eef
Quality Inn & Suites Olde Town, 347 Effingham Street, Portsmouth, VA | Area: Olde Towne Portsmouth
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HOTEL RATING: 
VERY GOOD
4 out of 5 (270 Ratings)
0.7 miles from Portsmouth centre
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Hotel Description
Near both the Children's Museum of Virginia and the Naval Shipyard Museum the Quality Inn Olde Town offers a seasonal outdoor pool fitness center free Wi-Fi and complimentary breakfast. The 62 rooms at the three-story Quality Inn feature microwaves refrigerators coffeemakers free Wi-Fi and dark wood furnishings. Non-smoking rooms can be requested. The outdoor pool open seasonally is surrounded by beautiful green trees. Stop by the fitness center to work up a sweat. Waffles eggs meat and fresh fruit await at the complimentary breakfast. Parking is free. The Quality Inn is within two blocks of coffee shops and restaurants. The hotel is just three blocks from the Portsmouth Naval Medical Center less than a mile from the Children's Museum of Virginia and a mile from the Naval Shipyard Museum. It's a half-mile to I-264 and Norfolk International Airport is eight miles away.

Check-in time: 15:00   Check-out time: 11:00
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
j
Free Parking
u
Swimming Pool
E
Fitness Center
A
Business Center
w
Non Smoking
x
Free Breakfast
B
Airport Shuttle
r
Pets Allowed
q
Accessible
Other Amenities
` Business Center
` Free Internet Available
` Free Internet Access
` Free Internet In Public Areas
` Fitness Center or Spa
` Free Parking
` No Smoking Rooms/Facilities
` Swimming Pool
` Laundry
` Meeting/Banquet Facilities
` Newspapers
` Parking
` Safety Deposit Box
` Vending Machines
` Air Conditioning
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Elevator
` Dry cleaning
` Internet services
` Non-smoking throughout
` ATM/cash machine on site
` Vending machine (snacks)
` Ironing service
` Heating
` Fax/photocopying
` Luggage storage
` WiFi
` Outdoor pool (seasonal)
` On-site parking
` Private parking
` WiFi everywhere
` WiFi available in all areas

Quality Inn & Suites Olde Town Guest Reviews

OVERALL AVERAGE SCORE: 
VERY GOOD (4 out of 5)

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4

Very Good - 4 out of 5

Nancy, Mocksville, visiting Spirit of Norfolk Mon, 15 July 2019

Disliked: None.

4

Very Good - 4 out of 5

Steve Tue, 3 December 2019

Very good

4

Very Good - 4 out of 5

Anonymous Sun, 1 December 2019

Very good

4

Very Good - 4 out of 5

Priscilla Sat, 30 November 2019

Good convient comfortable place to...

Liked: Bed was comfy. The hotel was quiet
Disliked: The is an extra city tax or county tax added on thats different from the booking.com taxes added at the end of ur total price. The hotel said they cannot reach anyone at booking to get this added during ur online booking. So expect extra fee at this location :(

2.9

Okay - 2.9 out of 5

Tasha Wed, 27 November 2019

Okay

4.5

Wonderful - 4.5 out of 5

Yvonne Fri, 22 November 2019

Would stay there again a...

0.5

Poor - 0.5 out of 5

Tyler Tue, 19 November 2019

This felt like a scam....

Liked: The only redeeming quality of this "hotel" is the kind and helpful staff. With the exception of the manager, who was quite rude and disrespectful, everybody was welcoming.
Disliked: We had to switch rooms twice because the pullout bed was disgusting and the rooms were not well cleaned. The night desk worker, Alexa, tried to help but said that most of the rooms are in poor condition at the moment. The next morning we tried to talk to the manager - He didn't even look at the photos we'd taken, he just said "that's how it is right now," admitting that the conditions are pretty poor. He tried to explain it away by listing how much money is being spent on fixing the place up, hundreds of thousands on renovations and tens of thousands per month on rent. We stood uncomfortably listening and again tried to explain how frustrated and upset we were, at which point he offered us a ten dollar refund instead of the full refund we clearly deserved. We should not have had to switch rooms twice. We got barely any sleep because we had to spend time meticulously inspecting rooms and switching between them. The conditions were not worth the $105 the room cost which was above the $98 price quoted on booking.com at time of booking. Honestly, I doubt the conditions were up to code. I feel as if we were mislead by the largely good reviews on the listing site and the lack of acknowledgement of a recent change in ownership or ongoing renovations which may have contributed to the inconsistency in room quality. Although all three rooms were variously unclean, the third floor rooms we tried out were clearly less updated than the second floor room we were originally in. We were put in rooms 205, 315, and 321 if I remember correctly. After such an uncomfortable experience with the manager, three different dirty rooms, and feeling like crap the next day from not getting enough sleep because of the time it took to find a tolerable room, I feel like we deserved a refund. Maybe this hotel should spend less time trying to excuse their poor quality of rooms and more time auditing their cleaning staff and upgrading old, stained beds.

5

Exceptional - 5 out of 5

Tawana Mon, 18 November 2019

I had an amazing stay!

Liked: There was a nice pleasant atmosphere, the hotel inside and outside is kept well,friendly and heplful staff. I enjoyed the cleanliness of the room,bathroom, bed linens and bath towels. Excellent breakfast! Whenever I come back to visit, this is definitely where I will come to. I had an amazing Stay!
Disliked: nothing that I couldn't handle

5

Exceptional - 5 out of 5

Beatriz Mon, 18 November 2019

Exceptional

4.6

Wonderful - 4.6 out of 5

Meredith Thu, 14 November 2019

Superb

Liked: The customer service is amazing, and makes up for the minor issues. Every single person (front desk, housekeepers and breakfast worker) was super friendly, knowledgeable and engaged in conversation - I truly felt like a guest! The rate was very reasonable, and the room was more spacious than I expected.
Disliked: There were some structural issues - the mirror on wall was crooked, and when I tried to straighten it up, I realized that the bolts it was on were sunken in and not in studs (the drywall around them was broken). There was also a crack on the side of the heating/cooling unit where sunlight and cold air (and I imagine moisture) get in. Also minor issues with cleanliness - when I went to plug my computer in, I realized that the underside of the desk has not been wiped in quite some time. And there were some spots on the outer wall of the tub that had not been cleaned, as well as random hairs in the phone coil. The curtains are very sheer. The sunlight woke me before my alarm (not the greatest feeling), and my massage therapist who came to give me treatment said he could see in the rooms from the parking lot.

4.5

Wonderful - 4.5 out of 5

Elaine Mon, 11 November 2019

Superb

Liked: The staff was very helpful.

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Quality Inn & Suites Olde Town 347 Effingham Street, Portsmouth, VA