Liked: The woman at the front desk was extremely helpful and gave great recommendations. Everything was very clean and well maintained. I would definitely stay here again.
Disliked: Nothing.

Liked: Clean and good location.
Disliked: Cold shower.

Disliked: No towels in room, rude staff, and not worth the price

Exceptional

Very good

Exceptional

Very poor

Liked: Layout of property was ok
Disliked: The lobby wasn?t an obvious entrance, menus were incorrect about nearby restaurants hours, Room was windy and drafty, wind whistled though gap in door, floors above creeked and cracked when people moved around, home in ceiling above shower.Room 130

Exceptional

Liked: The room was cozy not too small or big.
Disliked: Id recommend a bigger tv I was straining my eyes and tried to move the tv but it was mounted ( which i I understand why).

Very good

Overall, I was very happy...

Liked: Adam checked us in and he was wonderfully accommodating! We had been booked for a second floor room, but I let him know my mother had trouble with stairs. He immediately put us in a more accessible room (which happened to be an upgrade!!!) When we got to the room, I realized I provided the wrong information on my car and had forgotten my toothbrush... I went back to the front desk and when I told him he was very empathetic! In addition to providing me with a toothbrush, he gave me a packet of toothpaste, too. Adam's customer service went way above my expectations! I also LOVED the coffee cake which I learned was from a local bakery. Yum!
Disliked: The breakfast was hearty, however on the first morning it took a long time to get more scrambled eggs (it was before 9 a.m. and not crowded... the front desk staff just said someone was working on it and seemed to dismiss me). When the eggs came out, they seemed very salty and the bacon was overcooked. I had plenty of other good choices, but I wanted to bring this to your attention.

Exceptional

Exceptional

Liked: Super beautiful and clean, it was a really lovely space and only made better by the accessible pricing! Also ample parking, which can be very hard to find in Northampton! Hot breakfast was very much appreciated as well. The person who checked us in (Adam) was incredibly sweet and very welcoming, and the manager Hayden went above and beyond expectations to make sure we had the best stay possible. 10/10!