Quality Inn & Suites North Springfield

Liked: Clean, comfortable rooms, friendly staff, good breakfast.

Passable

Disliked: No working wife,, no breakfast, janky window no water in pool even tho they said free Wi-Fi and breakfast then u get here and Wi-Fi don’t work and to lazy to make breakfast

Bad

I left that hotel in...

Liked: Nothing.
Disliked: I place very dirty and not safe. I actually gave the front desk my key and I got a room in a hotel next door and I paid for it. You shouldn't have what you gave me on website.

Wish it was better

Liked: Some of the staff was really nice
Disliked: My bed smelled like urine it was supposed to be a no smoking but smelled like cigarettes and on the back side the guest they had was high and junkies didn’t have hot water most the time. How you have waffles with no syrup??!

Sickening and unsafe.

Liked: Not a thing. Disgusting.
Disliked: That booking.com would sponsor Quality inn and suites. That hotel was complete mess to the point I wanted to leave 5 minutes after I arrived but could not due to the cancellation policy. I paid for two days but left after one. I'll never stay at s Quality inns and suites ever again and be careful when using booking.com. Extremely sad to have trusted booking.com judgement and lack of vetting the disgusting hotel. Thanks

Wo4st place I've ever laid...

Liked: Nothing
Disliked: Where to start, had paid 463.00 for a 4 night stay my truck was broke into. Filed a police report and supposedly their cameras weren't working .continental breakfast was hard toast and generic jelly.. the pool was closed for maintenance issues, there was no trash can in the room. Housekeeping didn't bother to bring extra linens or fresh towels. Had to wait 45 mins to check in when the room was supposed to be ready. There was a drug raid in the room next to us at 230 am.. it's a crazy place.Would of rated it lower if the option was available. Waste of time and money.. should of got a refund .. grrr

I booked the room through...

Liked: I want my money back
Disliked: The fact that booking.com won't refund me my money

15 more mins 5 times

Disliked: I opted for early check in and staff was really rude when I got there asking for my room as it had already been requested and approved on the app .I had to wait an hour B4 being updated after the front desk attendant told me it would be 15 more minutes Avery 15 minutes.

Worst Hotel Experience

Liked: Absolutely nothing!!!!!!!
Disliked: On day 1 I had to wait over 6 hours to get towels and wash clothes. I came into my room,and there was food in the microwave,and didn’t even work. The refrigerator had not been cleaned out. The room had not been cleaned properly. The water was shut off for up to 2 hours 3 days in a row. My kids had black feet from the filthy carpet. There were holes in the walls,the toilet didn’t flush properly. The coffee maker in room was broken,couldn’t get a replacement. So I had to go buy my own. There was absolutely no housekeeping. Until the last two days I was there. I had to vacuum my own room, hunt down my own bedding to change. On my second day there, the manager asked me if I could do housekeeping. The power was out for a hole day,and management never contacted me to report the problem,matter of fact when I came back to the hotel,there was absolutely no one there not even the manger. The bedding I had received was stained,the mattress were filthy when I went,to change my bedding. The list could go on and on,but that’s the majority of it. The way this hotel presented its self on line,was the complete opposite of what,my family and I experienced while staying here. We spent almost $800 dollars for 10 days,I am extremely disappointed.