Quality Inn & Suites Near University Guest Reviews
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|3.5 miles from Waco centre|
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Elizabeth Tue, 16 April 2019
Jordan Mon, 15 April 2019
Can get better service for...
Liked: Breakfast was great! Honestly best breakfast I've had at a hotel.
Disliked: When I checked in the guy at the front desk asked if I wanted to pay with the same card I reserved with or if I wanted to change it. I told him I wanted to change it and gave him the other card I wanted to pay with. After I checked in I looked at my bank account and noticed that I was charged on both my debit card and my credit card. I then went back down to the front desk to try to get it resolved and told the guy that I specifically had asked to change the card I was paying with. He looks at his computer and says "Oh well it looks like the payment was pre authorized on your other credit card when you checked in but it should be retuned within 2 business days since you also paid with your debit card" Ok well why did you not specify that when I was checking in? If would of been aware of that when I checked in I would of not given you another card to pay with. He showed no remorse and just said " well you can talk to the manager tomorrow when he comes in". Very disappointed with the lack of service we were provided. Everything else was great but I will not be staying here again!!!!
Jeffrey Sun, 14 April 2019
Ted Thu, 11 April 2019
Liked: Breakfast was good
Larry Wed, 10 April 2019
Disliked: Too noisy - right across from truck stop and interstate. Vehicles made it difficult to get a good nights sleep.
Brenda Tue, 9 April 2019
Great stay. Would definitely stay...
Liked: Friendly staff. Breakfast was better than the average continental breakfast. Places to eat close by. The bed was amazing!! The room was very clean
Patsy Mon, 8 April 2019
Liked: Room(Awesome Suite)! Within walking distance to restaurants! Friendly People!
Disliked: Loved Everything! No Complaints!
Anonymous Mon, 8 April 2019
Liked: The rooms were nicely laid out and walkable to many dinner choices
Disliked: There was a small mix up at the beginning with my room of choice, but the staff went into overdrive and really exceeded all cust service expectations...
Judy Sun, 7 April 2019
Liked: Friendly staff
Disliked: Noisy near the highway Rooms needed updating
Amber Thu, 4 April 2019
Liked: Breakfast was wonderful