Quality Inn & Suites Montrose - Black Canyon Area

Exceptional

Good

Liked: Front desk were awesome
Disliked: Dirty torn carpet

Good -- but be aware...

Liked: The staff was very friendly, breakfast was good, rooms were clean and the beds comfy.
Disliked: The price I had to pay at the premises didn't match the price that was shown in booking.com, where I booked the stay. The staff explained to me, that this was due to local taxes, that needed to be added. The invoice also showed these taxes, so it's definitely a legit issue. However; in booking.com, the price was quoted including the state tax. Why is it not possible to also show the other local taxes there? We did not have such an occurence in the US before; always, the price shown in booking matched the price finally deduced by the hotel. Thus, it is not a common place issue. Bringing up the issue with booking.com customer service just got us a reply in Portuguese language (not sure why, I'm not Portuguese, the business is American ...), essentially saying the same thing; that this are local taxes that were added to the price later. My problem with this is, that you can't see these external costs when comparing prices in booking.com -- that way, the price here seems less than at another hotel, which includes local taxes in their quote on booking.com. In my opinion, this is also a fairness issue in comparison to other hotels around that location, who look for customers on booking.com.

Very good

Liked: Desk staff was great(Chet) helpful and professional
Disliked: No USB sockets in room and no water Decanter in lobby. Breakfast is poor very poor selection

Good

Pleasant

Poor

Comfortable

Liked: The place was very comfortable, staff very friendly and let me check in early.
Disliked: No water pressure in sink and shower.

We appreciate having the handicap...

Liked: The staff at check in was kind and helpful.
Disliked: The bathroom needs to be cleaned better.