Name: Quality Inn & Suites Matteson near I-57
Address: 21050 Matteson Avenue, Matteson, IL
Telephone: (888) 420-1643

Quality Inn & Suites Matteson near I-57 Guest Reviews

Overall Average Score:

Okay (2.8 out of 5)

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Rate was low in comparison to the other hotels in the area (we were there for a concert). We were very happy with our stay.

Liked: Our room was clean with the exception of something greasy looking on one of the headboards.
Disliked: Kind of hard to find - could use some better signage as you are coming off the highway. I spent 10 minutes waiting to get checked in and 2 different people called to find out how to get there.

Bad

Great!

Liked: Breakfast, hot and fresh. Staff very friendly and helpful.
Disliked: N/A

Exceptional

Liked: Super value, clean and friendly staff.
Disliked: A few minor issues that didn't affect my stay

Passable

Exceptional

Liked: So easy to book but service, cleanliness with helpful, attentive staff was perfect
Disliked: Nothing I didn't like at all

Good

Liked: Location and pleasant room accomodation.
Disliked: Watered down juice at breakfast. Another guest reiterated. 1 waffle machine. No variety of pastries.Otherwise stay was pleasant.

Never again

Liked: Didn’t eat breakfast
Disliked: The smell of the room, the overpriced holding deposit, the raggedy elevators and the over all outdated appliances.

Exceptional

Liked: It was close to everything
Disliked: Nothing to complain about

My family disappointed

Liked: Nothing.
Disliked: This hotel smells really bad, a very loud odor, the staff was rude, very unprofessional, room phone didn't work, the tv remote didn't work, the towels smell like the hotel, I checked out and made reservation at a different hotel. My family was in town for a funeral. Other family members stayed and were disappointed as well.