Quality Inn & Suites Malvern

Was it a place to...

Liked: I liked the over all location and space of the property. Spacious enough and also places to rest eat and so on. I also did love the staff, very kind.
Disliked: I did not like the uncleanliness of the property. Machines were broken, bugs, and over all unclean.Peepee on the floor, and this bug crawled around the tub. The sheets were also torn? TV was kind of hard to handle and control and use.

Was okay.

Liked: Easy to get too. Good parking. Bed somewhat comfortable.
Disliked: Price a little too high for the quality. Room felt muggy even with AC running. Poor lighting in the restroom. Very thin floors. The people above us you could hear every footstep and noise that their children were making. Again room needed to be updated.

Ok

Liked: Comfortable
Disliked: Breakfast

Bad

Very good

Exceptional

Superb

Very poor

Liked: Check in was easy.
Disliked: The night staffer was rude when asked about the soda machine. The sheets were not clean and had a smell. The room had an old/ moldy smell.

Wouldn't recommend

Liked: I liked that we were allowed to check in early. That we were able to change rooms, the second room was much better. I liked that all the staff members weren't a pain in the butt and was appalled by the others actions. I liked the location.Brandon and the person that checked us in were very kind and courteous.
Disliked: I didn't like that when we arrived there was no one at the desk. The first room was terribly nasty. seats filthy, lamp shade filthy, beds worn, carpet filthy and the smell of smoke was overwhelming. We noticed the smoke detector wasn't on the wall but in the drawer. I contacted the front desk to inform them and Ms. Vickie, so rudely told me to complain in the morning.Ms. Vickie and the housekeeper tech weren't so hospitible.