Quality Inn & Suites Lubbock

Liked: 2 rooms were good and the third room had a broken window on the ground floor. Bad odor in room and curly hairs in sink. When we complained they only put a sheet over the window. Totally unacceptable.
Disliked: Unrentable room that we were assigned. Smelled bad - not clean. Broken window that could not be locked.

Very poor

Liked: Nothing
Disliked: The rooms had roaches. I changed rooms twice. I wanted to leave but we arrived in town late.

Exceptional

Exceptional

We couldn’t even make it...

Liked: Nothing
Disliked: Door wouldn’t latch properly. Didn’t feel secure. Room was dirty and had bugs. We couldn’t even stay one night and when I tried to get a refund for the second night I was told I couldn’t.

Disappointing

Felt violated for what we...

Disliked: It was graduation week in Lubbock and the rates were inflated. I would expect the staff to have had breakfast ready before 7:00 not starting to get it ready. The staff were friendly when checking in. This motel is old and I stayed at a similar type of motel in Wichita Falls owned by the same chain for $93. This one was $350 for one night.

Bad

Unimpressed

Liked: Location
Disliked: It was dirty, the fridge was dirty, the walls were dirty, the bedskirts were dirty. Some of the doors were not working properly. Overall very grungy and needs a major upgrade.

Pleasant

Liked: The pool