Quality Inn & Suites Liberty Lake - Spokane Valley

Terrible stay. Stay somewhere else

Liked: The pool was nice.
Disliked: We booked a double queen and 2 months in advance. We arrived to a queen with a couch pull out. Our room was dirty upon arrival with sticky floors, crumbs/glass shards on surfaces, gross stuff in the bathroom, and no linens for the pull out bed. We had requested the correct room but told they were “sold out” so they wouldn’t change are our room. We had to have them reclean the room. Construction was everywhere and there was a scent in the hotel that was awful. Onsite management was no help and unapologetic. A sensory nightmare for those with children needing extra support.

Good location and good hotel.

Liked: WE stayed there primarily because we had a class nearby the hotel. The price was the best in the area.

Very disappointed. I work super...

Liked: I like that the pool is open 24 hours a day for adults. Bed was comfortable
Disliked: My room wasn't what I paid for. There wasn't a jet tub in it as I booked. The staff up front said my room must have been substituted, I wasn't notified of this prior and he had no idea why it happened, and I was charged full price anyway. Room wasn't cleaned, he said that had happened to a lot of other rooms that day. Housekeepers were talking in Spanish about how they hate their jobs. Coffee maker in room didn't work at all. Room AC did not go above very low, even when I put it on high. No screen on room window. Remote was taped up. We went to the hot tub, it was barely warm, and teens came in after 10p and turned the jets off while we were in the tub and we ended up leaving. We were frustrated with our stay, and haven't gotten out on a break from the kids in 10 years. There were no towels in our room, then the front desk gave us folded towels that were dirty. The toilet paper was almost empty in the room and was dirty.

The stay was nice, And...

Liked: The breakfast was good with many choices. The only downfall the cranberry juice was out.

nice room bathroom was too...

Liked: hot tub in the room
Disliked: refrigerator leaked in the room

I hope this dosent meet...

Liked: I enjoy the location and its quiet.
Disliked: The receptionist didnt treat me like a guest in good standing and it was a long debate over the room he gave me. I reserved a King Suite, , he put me in a standard room. I had to debate it for 20 minutes and he checked my reservation on my phone. I still had to show him the header " King Suite" . We booked for 2 nights. and he checked the suite and it wasn't occupied. Then he couldnt give me the room because it was booked for someone else the following night. I felt that it was not very professional nor courtious. The room pictured on my reservation was acctually that room in the firsf place. I was not allowed to have it because the checkout time was 11am and check in was 3pm and he felt it was to short a time frame for the room to be preped for the following day. Totally rude and inaccurate, as well an insult and was nothing in the way of helpful or friendly. He put us in the 3rd choice of smaller less impressive room and the suite remained vacant for the conveinence of the future guests. I found this to be insulting and I dont feel they have a very professional way of treating people. I have stayed there over a dozen times. I have always stayed in there suites. I always leave the room clean and take my garbage out. I tip all the staff and remain offended by the actions taken and the lack of interest toward my comfort .

Exceptional

Very good

Great Place To Stay!!

Liked: The pool and hot tub!!
Disliked: N/A