Quality Inn & Suites Lexington Guest Reviews
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0.5 miles from Lexington centre |
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Gary Sun, 21 April 2024
Liked: Some remodeling of the room was done to elevate the look and feel of the room.
Disliked: Flooring not staying together at butt ends. Pool had a sign on gate, Closed.
Deborah Sun, 21 April 2024
It was Horrible!!
Liked: Breakfast was included, but we left at 6 AM due to the noise upstairs. There were creaky platforms to the mattresses, and the wood was extremely loud every time he rolled over or moved. We could hear the people upstairs all night long. Further, the pool was closed, cause it needed to be shocked and it was not reopened any time that day we checked in at 3 PM. Then we had no Internet in our room called the office and we were told to put an Internet provider. The quality inn Said that room 122 was supposed to get Internet, but we had none and they refused to give us their password!I woke up sorrow over from the wooden platform in room 122 and there was a bug on my floor that I took a picture of. After seeing the bug, we didn’t feel that we should leave our suitcases open. Use the shower or the sink any further. No one cleaned out the cabinets and we found liquor that was left from Previous renters. We felt as if we were given a standard room because we went on expedia.com or booking.com I don’t remember, and we got room for $80 instead of 200. Due to the fact that we called the office and asked them if there was a deposit she laughed and she said there was no room for $80 she only had room rooms for 200 and we told her that we went online and there was rooms for $80 , so when we arrived, we got the standard room. We felt like we were cheated, severely! And then on top of everything else we just left. I never had a worst day in any hotel than this one.
Disliked: Look above in what did I like. I explained everything
Sharae Fri, 19 April 2024
It was horrible .
Disliked: The room had bedbugs the receptionist was trying to charge me a deposit for $150 dollars . I really think she was stero typing me because I’m a black female . She put us in a room with bedbugs
Owens Thu, 11 April 2024
Exceptional
Arianna Sat, 6 April 2024
Passable
Hilliker Tue, 2 April 2024
Mediocre
Liked: The room was very spacious and the beds were comfortable.
Disliked: The noise outside of the room by other people staying there and I had to kill a few cockroaches.
Audrey Tue, 2 April 2024
Very disappointed.
Liked: Location is great for visiting family.
Disliked: There was mold in the shower. The bathroom door was dirty Under the bed was some kind of metal that made a noise every time you move. I made a mistake on the date so I had to pay again. They took the money. Full amount. They put us in the back of the hotel. They had guests that argued most of both nights we were there. Never again.
Rose Sat, 30 March 2024
Pleasant
Liked: The breakfast was good.
Disliked: The room had a mildew smell that was over powering.
Verified Hotel Guest Thu, 28 March 2024
Liked: I love the location and the fact that you can have an animal.
Disliked: I have stayed here a couple of times but this time I have seen a bedbug and also a roach. I really dont want to stay here again because I dont want to carry any bugs out with me. Thank you.
Tara Wed, 27 March 2024
Overall, it’s a good place...
Liked: OK the breakfast was delicious and the staff was extremely friendly. We couldn’t get the Internet to connect to our devices and they didn’t offer a discount or any help really but other than that they were super nice so I didn’t make a fuss out of it. The beds were actually very comfortable although our sheets and blankets, I’ll head giant holes in them, which was kind of strange, but the bed was very comfortable.
Disliked: I didn’t like that we didn’t have Wi-Fi. I didn’t like the holes in the sheets and the blankets. I thought it looked really tacky and as someone who works in hospitality, I would never let myself put that on one of our beds. I didn’t like that I was charged $20 for a pet fee because it ended up being 90 something dollars for this hotel and I just don’t feel it’s worth that.