Name: Quality Inn & Suites Lexington near I-64 and I-81
Address: 2814 N. Lee Highway, Lexington, VA
Telephone: (888) 428-0221

Quality Inn & Suites Lexington near I-64 and I-81 Guest Reviews

Overall Average Score:

Pleasant (3.45 out of 5)

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Great Stay

Liked: Very clean

No way

Liked: Nothing.
Disliked: We arrived to find out that the hotel was undergoing major construction. The hotel advertised having a pool and free breakfast. They had neither. The pool was closed because of the construction and the breakfast was not even an option. They offered “passes” to go to other hotels to use their pool and breakfast but that is a huge hassle when you have kids. So frustrating!!!

Good

Liked: Staff excellent, room clean and comfortable
Disliked: Advertised hot breakfast, no breakfast due to construction, not made aware until check-in

Clean and comfortable but no...

Liked: Clean and comfortable beds.
Disliked: We booked the hotel for the indoor pool and breakfast which we were never notified that both were closed.

Nice place for the money

Liked: Clean rooms, comfortable bed and pillows, nice pool and friendly staff
Disliked: No breakfast as advertised because they're still remodeling

Under the renovation process, breakfasts...

Liked: The location is great because it is near from highway.
Disliked: While booking, it mentioned that breakfast would be provided, but it wasn’t provided. It was under the process of renovation, which should be commented in the booking process.

Very good

Liked: The staff was very kind.

Great value for the money

Liked: Clean rooms and the pool was warm and fun for the grandkids.
Disliked: No hair dryer in rooms

Great staff, renovations look good...

Liked: The staff were terrific and gave a great restaurant recommendation.
Disliked: We paid for a room that includes breakfast but did not get breakfast as the dining area was being remodeled. To go meals or a discounted room would have been service recovery but we were not offered either one.