We attended a venue at the Meyer Theatre and wanted to stay "close". This hotel was perfect! We did a little walking but it was a dry, beautiful summer night. Parking for the theatre can be closer, but we enjoyed the walk! Also, the Fox Harbor Pub was recomended by the desk clerk, and it was awesome.

Liked: The cleanliness was so appreciated. The staff was very helpful with everything! The morning breakfast was fantastic and Joanne (staff) was amazing! Her courteous and pleasing personality was "a step above"! She helped the families with children, interacted so well with everyone else, and kept the supplies from running low. She was a very special lady.
Disliked: I guess, if I had to say "something", it would be that the Hotel needs updating, and the rooms remodeled with paint and color.

Good

Liked: The staff was great
Disliked: The cleanliness was in Dire need of cleaning.

Superb

Convenient if not perfect

Liked: We were in town for a show and the theatre is only two blocks down the street so that made this location very convenient. We didn't have to pay for additional parking We just walked. The hot breakfast in the morning was a nice touch and definitely better than just plane cold Bakery items and fruit.
Disliked: There was a intermittent low pitched grinding sound that we called the front desk about but of course when they came down to attempt to identify what it could be the sound didn't occur. Later on when it did reoccur it was when I was using our sink so I am wondering if it could be the pipes causing the sound. Also when looking around the room it was noted there was a small burn hole on the seat of the loveseat in the room and the attached back cushions both had tears in the top corners as though someone had pulled at the seams and opened them up on accident. The bed/frame is no heavy and the floor doesn't have any carpet so when getting into bed one had to be careful not to make the bed slide away. Other than that it was quite comfortable.

Bad

Liked: Booked through a website . Contract states check in was 3 pm until midnight. Arrived at 10:15 was informed by Erica H. That room had been booked. And rooms are first come first serve after 6 pm. And there was nothing that could be done . Inquired about a refund. Erica H.then informed me that refunds would take 5-7 business days . I asked to speak with manager Erica stated that manager could not be contacted after 6 pm. I begin to write review, Erica then accused me of taking her picture walked into the back office and I heard her speaking to someone. I asked was that the manager that couldn't be reached she begin to raise her voice and tell me she was calling the police for me taking her picture. I was prepared to wait for officers but Erica then told me to leave because they had no rooms anyway I had no right to be there. I left property to prevent any further agitation to Mrs. Erica
Disliked: 1.That my room was given away when my contact clearly states my room should have been available for check-in until midnight. 2. Refusal of my refund 3. The lack of customer service I received

It's an adequate hotel and...

Liked: It was nice to have breakfast provided by the hotel, but I really just liked the coffee. Sorry, but the table where I sat was so sticky. The waffle was also pretty tough and the plastic utensils were so cheap that when you used them they bent in half. I'd hoped to get a milk to take to my room, but there weren't any individual milks, just one large jug. So that was disappointing. The staff seemed generally kind and helpful. The location in downtown was nice. (near a lot of good eateries.)
Disliked: The room where we stayed was fairly clean but it needed some wall repair and painting. It was noisy and looked a little old. We were rather close to the game arcade and the pool, so that made it noisy.

Superb

Pleasant

Very good

Passable