Name: Quality Inn & Suites Windsor
Address: 675 Goyeau, Windsor, ON
Telephone: (888) 428-0221

Overall the stay was ok. Prices were high especially when I had to pay an additional $20.00 for 2 teenagers. Continual breakfast could have been better. Place smelled nice. Television was nice.

Liked: Beds were comfortable
Disliked: Breakfast was ok but for the price it could have been better

Good

Okay for stay to be...

Liked: Breakfast was good on day 1 but next day some items were missing. Parking is available onsite but charging extra 10$ per day should be part of the stay.
Disliked: Beds was not comfortable but were able to sleep. Rooms are small and limited space to walk around. Just room with bed is good but with small kids its challenging. Bathroom needs changes and minor fixes are needed.

Good

Pleasant

Good

Liked: Alyssa was amazing! She is super helpful. The room was nice.
Disliked: I didn't feel great about being on the main floor with people walking around outside. The bathroom was dated.

Superb

Liked: Good clean accommodation...with parking and laundry facilities.
Disliked: Homeless and drug taking persons congegrate on street outside hotel.

I wouldn’t come here again...

Liked: Room was decent and semi clean. TV worked and so did the AC.
Disliked: The toilet flushed very slowly almost like it needed to be replaced, We asked for extra towels like wash rags and were told that those were their last set of towels. We stayed for two nights and the location wasn’t what I expected.

Staff were friendly, clean hotel,...

Liked: Convenient, close to amenities breakfast was great
Disliked: Soup kitchen across the street. Lots of homeless people around.

A simple, friendly hotel with...

Liked: Our stay at this 3-star hotel was decent overall, with a few highlights and some areas for improvement.The breakfast was standard for a budget North American hotel—you’ll find the usual suspects: butter, jam, cereals, instant scrambled eggs (powder-based), and possibly hard-boiled eggs (though I’m not entirely sure). One fun touch was the DIY waffle station using pre-made batter, which was a nice option. However, the complete absence of vegetables was surprising and a bit disappointing.On the bright side, the breakfast attendant was extremely friendly and welcoming, making a real effort to ensure guests felt comfortable and cared for. Her cheerful presence was definitely a plus.A practical benefit worth noting is the availability of laundry facilities (washer and dryer)—a huge convenience during longer stays.
Disliked: All in all, it's a functional, no-frills place with warm staff and basic amenities. With a bit more attention to breakfast variety, especially fresh options, it could offer a more well-rounded experience.

Never coming back

Liked: Overall, the stay was average — not terrible, but certainly not impressive. Compared to other Quality Inn locations, the facilities and decor here are noticeably outdated. The best thing about this hotel is the location: if you’re just looking for a quick overnight stop before heading to the U.S. through the tunnel, it’s right by the entrance.
Disliked: Poorly managed with staff unwilling to take responsibility.That said, I had a very frustrating personal experience with their handling of my reservation. I originally booked two separate nights under two separate reservations, but due to a change in plans, I canceled the second night in advance. Somehow, the hotel mistakenly canceled both nights. I had to spend time on the phone with the booking site to sort things out, and in the end, instead of honoring the original booking, the hotel made me pay again on the spot — at a higher rate, and for a downgraded room (from a suite to a standard double).What truly shocked me, though, was their dishonesty when I later filed a complaint with the booking platform. The hotel actually claimed that I had called in and asked to cancel both reservations — which is a blatant lie. What kind of guest cancels all reservations only to turn around and book a room again at a higher price, especially in downtown Windsor, where hotel rooms are far from scarce?When I pointed out to the booking site that I had never called to cancel any reservations (I had only canceled the second night online, for free), they reviewed their system logs, email records, and customer service call logs. After verifying everything, they(booking site) refunded me the price difference — clear proof that I did not cancel the original booking myself.