Quality Inn & Suites Downtown Walla Walla

Exceptional

Liked: Right off the highway.

DO NOT STAY HERE!

Liked: The only positive is that the hotel is located close to downtown.
Disliked: Do NOT stay at the Quality Inn in Walla Walla! It was an absolute dump and one of the worst hotels that I have ever come across. The hotel was dirty, not safe (the panel on our door with the lock was literally falling off the door) and hotel management was extremely rude and unwilling to take accountability for their inadequate facilities. My friends and I had planned a girls trip to Walla Walla. We booked 3 different rooms at the Quality Inn. The pictures and reviews for the hotel seemed decent. However, as stated in a different review - it seemed almost like bait and switch. We arrived at the hotel kind of late. We checked into our 3 different rooms and none of them were adequate. The room I was staying in had the lock falling off the door (which I wasn't comfortable with, being that I'm a woman in an unfamiliar place), the room was smelly and there were dirty towels (seriously, so gross!), and bugs in one of the drawers. My friend and I were trying to figure out what to do, when our other friend told us that she had already had to switch rooms because her room reeked of dog smell and there had been weed left in the drawer with the bible. The room that they switched her to was also smelly and didn't feel clean. Between 3 of us, we tried 5 different rooms and all of them had issues. We weren't picky - just looking for a clean, safe and comfortable place to sleep/stay. The ended up leaving within 15-20 mins of arriving because the rooms were THAT bad. The front desk refused to issue any refund because we already checked in. The manager - Nakul is rude, unprofessional and combative (my friend tried calling and reasoning with him the next day). We ended up staying next door at the Best Western Plus - SO much better! If you are going to stay at Quality Inn ask to see a room FIRST. Quality Inn's prices might be a draw - but you pay for what you get - we learned that the hard way. I'd attach the video of our room - but it won't upload.

Great breakfast and right off...

Liked: Clean

Superb

Liked: Well kept landscape and plenty of parking.Great breakfast! Comfortable beds.
Disliked: Nothing

Great place for the price

Liked: The rooms were clean. The beds were very comfortable. The breakfast was great with lots of choices.

We'll stay here again!

Liked: Breakfast was good, location was 5 minutes from our event. bed very comfortable.

Good

Liked: Nice breakfast, convenient location, quiet, good value

Exceptional

Very good