Quality Inn & Suites Decatur - Atlanta East Guest Reviews
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|11.1 miles from Decatur centre|
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Anonymous Thu, 23 September 2021
Liked: The room was very clean the staff was very nice
Disliked: I needed to check in before 3 but that option was not available
Shadreka Sat, 11 September 2021
Cecilia Sat, 11 September 2021
It served my purposes.
Liked: The breakfast was disappointing for me. Cold eggs. Packaged rolls.The staff was friendly, helpful, accommodating - no complaints there at all. Good people!
Disliked: It just appeared a bit shabby. The hallway carpeting needed cleaning. The place needs some sprucing up.
Stephanie Sat, 4 September 2021
Babbie Tue, 31 August 2021
Will reserve there again when...
Liked: Complimentary breakfast, 24hr security, within the block popular restaurants, nearby entertainment.It was a great experience.Thank U Kenny F.
Wesley Wed, 25 August 2021
Liked: The front desk staff was nice.
Disliked: It was disgustingly filthy, I did not feel safe, the price was ridiculous for how terrible the hotel was.
Eve Tue, 24 August 2021
Not a horrible stay.
Liked: Basic continental: muffins, coffee. My room was on the first floor and not that far from the lobby. The room size was nice-did not feel crowded or small. Even the bathroom was a nice full size. The lobby was clean and looked nice. To my surprise, it was very quiet and I slept well. I say that because some of the individuals that reside there appeared a bit questionable and there were quite a few kids and a pool which usually equals a lot of noise at all times of night and up and down the hall.The hotel is right off of I-20 and within walking distance of a Publix. We found food easily and were able to get back on the highway with no trouble at all and within 3 minutes.
Disliked: The carpet smell was super strong and unpleasant. I do not know if it is from all the water being tracked in from the pool or if the first floor experienced a flood. All I know is something had caused mildew in the carpets and you could smell it. My husband is a maintenance manager and I was a housekeeper- so we know the smell. The place still needs quite a bit of TLC. We couldn't close the curtains completely because they were broken.We were traveling out of town for a funeral and I literally had on the memorial shirt of my brother and his obituary in my hand when I came in just to see if the hotel was aware of my reservations (because sometimes online reservations do not go well). I expressed to the clerk that I had just come from my brothers' funeral and that I knew it was not time to check in. I just wanted to confirm that she was aware of my reservation.She expressed awareness AFTER letting me know that I would not be allowed to check-in early. My issue: I never asked her for that. I grasp my brother's passing means nothing to her and this is a business. But, that was a bit rude and insensitive. A little empathy would've been nice. Now when I came back an hour later she was very polite and empathetic. Not to be funny but I needed that at the first impression. The reality is I would've paid the full price to go ahead and check-in if she had presented that as an option. Instead, she began immediately telling me what I could not do. At almost $200.00 for one night, empathy should've come with that tab. The room was clean and decent but far from being worth a charge of almost $200.00 a night.
Mignon Wed, 11 August 2021
Liked: The property exceeded my expectations! I will definitely stay again.
Disliked: The complimentary breakfast could've been better, but nonetheless I had a gret time.
Nicole Mon, 9 August 2021
Liked: The room was very nice and spacious. Kenny gave me the King suite at same rate I had booked the initial room for. Rooms looked like they had recently been remodeled and upgraded.
Disliked: They were unable to connect my booking with the room. So we had to do a completely new reservation. Which the same room with 2 beds weren't available. Asked for a non smoking room. Prior quest had clearly been smoking in the room; even found a loose cigarette left in the drawer. As well as the room had coffee left in the coffee pot not cleaned. The pull out sofa bed seemed to have dried blood stains on the mattress. They said they offered continental breakfast. There was no breakfast!
Ercia Mon, 2 August 2021