Exceptional

Liked: Location and it was clean
Disliked: Checking in was bad ,it was like an hour waiting

Very poor

Awesome stay

Good

Exceptional

Good

Liked: The price, pool, and breakfast. The room provided what I needed. A place to lay our heads near Legoland at the price I could afford at that time.
Disliked: The smell in the hotel, the pics online did not match the actual look of the room. The bathroom had rust on sink and tub faucets. The coating in tub was deteriorating (had to buy a tub mat).

Horrible service and unsafe conditions.

Liked: The beds were comfortable.
Disliked: The door got stuck opening and closing. My kids got locked inside the room because the door lock wouldn’t disengage and nobody could open the door. The maintenance man had to ram the door and break it. He stated “I’ve been telling them over and over to replace the locks but nobody listens to me”. My children and 9 and 2 and were completely locked inside on the 5th story. When I went to speak to the front desk attendant she acted as though I was bothering her asking for someone to help me get my children out. Ontop of that the next morning when I asked to speak with a manager because nobody would answer the front desk phone after the door was broken to get to my kids the manager refused to come speak with me and when I asked for a refund because I noted the door not working properly the first night she told me she could only refund 56 dollars because “thats all the time I had an issue not the entire night”. My children were absolutely terrified and I think it’s unprofessional to only refund 56 dollars when the nightly rate was 126.

Bad

Liked: The only good thing is it's close to Legoland
Disliked: Rooms were disgusting. Nothing like the pictures online. Dead cock roaches in the hallways. Was there on first day and still there when we left.

Never go there!

Liked: It’s very close to Legoland.
Disliked: The bathroom was way too small. It looked so old, full of hidden mold, the patching job was horrific. You have to sit sideways on the toilet. If you wanted to sit normally, your head would hit a big porcelain towel holder that doesn’t have a stick to be used. The bathroom needs a complete makeover. I was glad that the sink was outside at the entrance of the room. Also, the elevator is small and super slow. We always had to use the ugly and smelly staircase. We couldn’t wait to get out of there! Never going back there again!