Quality Inn & Suites Albuquerque West

Good hotel. Clearly it has been updated. Comfortable and clean accommodations. Not luxurious but I spent most of my time at a meeting. So 3.8 out of five stars for me.

Liked: Very clean and the A/C worked well. It felt safe.
Disliked: The toilet seat is broken and needs replacing. The phone charger on the night stand doesn’t work. You might consider not allowing semi trucks to use the parking lots near rooms. The reefer units make a lot of noise cycling on and off.

Exceptional

unsatisfactory

Liked: The bed was clean and comfortable. First, there was an argument at check-in because I wanted first floor. I can't climb stairs and I have a dog, only the first floor is acceptable. I put that in my booking request and called the day of to confirm first floor. When I called I was told at first that no first floor was available, then that it would cost more for first floor. Second, when I checked in I went through the same issues, nothing available on the first floor until I insisted. Then, suddenly a handicap access room was available. Third, The carpet was not only worn and fraying, it was filthy. You could see the dirt and stains, the outlets on the desk lamp did not work, there were issues with the "free" WIFI and the room had no washcloths. When I complained at checkout(I had to ask for a receipt) I was told it was my fault for not calling the night before. This is not my first stay at this property and the carpets are ALWAYS dirty and the outlets did not work last time either. I complained at that time and was told they were in the process of renovating. How is it MY fault that the room is not ready for occupancy? Apparently the problem with the WIFI is that the first screen you see, asks for your name and room number, You are supposed to skip this and continue to look for the screen where all you have to do is put in the password. Why doesn't the clerk tell you that at check-in? Why wait until you complain, then get blamed for not asking how to get to that screen? Overall I would not recommend this property and it is unlikely I will stay here again.
Disliked: See above

Pleasant

Liked: Pet friendly
Disliked: Cleanliness

Exceptional

Good

Passable

Liked: Air conditioning
Disliked: Plug ins didn't work. Needed remodeling. Paint looks like a 5 yr old did it. Bathtub had black marks in it

I would definitely stay here...

Liked: This was one of the best resorts I've stayed at. Awesome
Disliked: The only complaint I would have is the beds are very hard. Not real comfortable.

Ok, but definitely need to...

Liked: Friendly staff
Disliked: The room was NOT clean! Found a sock from previous guest also the sheets were NOT clean!! One bed was not even made all the way.

Will not rent

Liked: Easy access to the freeway
Disliked: Room was dirty and not maintain. Shower room water leaking